News
Financial Wellbeing Support Service ends, but support still available from Citizens Advice Epsom & Ewell
After three successful years, the Financial & Wellbeing Support Service (FWSS) has ended having
assisted 187 clients in Epsom & Ewell. The service is now closed and no longer accepting new
referrals.
Our team is now supporting Clive after missed opportunities left him with a range of serious problems. CAEE Blog.
Clive* first came to us as a client in July 2024. His story is one of missed opportunities to receive the support he needed when he really needed it.
Vicki Webb is a Volunteer Adviser at Citizens Advice Epsom and Ewell.
Kindness and empathy: how we’re helping clients in the most difficult times. CAEE Blog.
When our lead publicity adviser Jane took part in a recent advice session she was deeply impressed by the skills of an adviser colleague helping clients through difficult times: kindness and empathy, assembling the key information and problem-solving.
Jane Sheils is Volunteer Publicity Adviser at Citizens Advice Epsom & Ewell.
HMP High Down: creating hope, opportunity and profile. Guest Blog.
HMP High Down organises many positive initiatives we seldom hear about in the news. The prison partners with business and third sector groups including Citizens Advice Epsom & Ewell on support activities of all kinds.
Richard Jackman is Business and Community Manager at HMP High Down near Banstead.
Training for frontline organisations to identify vulnerable needs. Press Release
Citizens Advice Epsom & Ewell (CAEE) is looking to train frontline workers and volunteers from other charities and organisations to become ‘Advice First Aiders’, giving them the skills to identify and direct those in need to CAEE and other critical advice services.
Making our voices heard: looking back on a momentous year
As the year draws to a close, we reflect on the impact we have achieved on behalf of clients. 2025 has been a momentous year for Research and Campaigns.
Autumn Budget: welcome changes to child benefit and energy bills
Now at last we know. For months we have been wondering what would or wouldn’t find its way into the chancellor’s Autumn Budget. Lisa Davis shares first thoughts on implications of the government’s latest finance statement for local CAEE clients.
Lisa is Chief Executive at Citizens Advice Epsom and Ewell (3 minutes)
Local government reform a ‘useful incentive to review our work’
So, we finally have the government’s decision about new Unitary Authorities (UAs) for Surrey. Yvette Ball on changes with important implications for CAEE stakeholders and communities across the county.
Yvette is Chair of the Trustees Board at Citizens Advice Epsom & Ewell. (2 minutes)
Marie moved from school head to be a Citizens Advice outreach adviser
From school head to outreach post – my first few weeks.
Marie provides a CAEE outreach service at the Advice Café at St Barnabas Church in Epsom every Friday morning and all day on the second Friday every month. (3 min)
How the humanity of a Citizens Advice colleague ‘deeply impressed’ one of our trustees
Simon Culhane was ‘deeply impressed’ on hearing CAEE Assessor win the trust and confidence of a particularly vulnerable client. Helping such unhappy people is the true value of Citizens Advice in our community.
Simon Culhane is a trustee at Citizens Advice Epsom & Ewell (2 minutes)
Trustees are busy steering Citizens Advice on road to a new future
Citizens Advice Epsom & Ewell reports on busy year supporting the local community. Press Release.
As Citizens Advice Epsom & Ewell (CAEE) published its Annual Report 2024/25 following its AGM this week, the Board of Trustees looked back on a busy year with increased funding allowing CAEE to help more people in the community. In total, CAEE helped 3,619 people in the Epsom & Ewell borough, addressing 10,625 issues.
New school year, but the fight for fairer housing goes on
Welcome back as the new school year begins. Throughout the summer, our focus on housing has revealed a system failing local people on multiple fronts.
This winter will you help local families with rising energy costs? Project Wenceslas.
Like good King Wenceslas will you help fuel-poor families this winter?
Pension Credit – the way to get extra help
The rules for Winter Fuel Payments have changed. You may need to claim Pension Credit to qualify.
It’s nearly over but are families’ ‘heat or eat’ choices?
Families across the country 'living on empty’ has not been an election issue.
Guest Blog. Rob Geleit celebrates a successful charity partnership
Rob Geleit reflects on charity work he and his colleagues undertook during his year as Mayor. Guest Blog. Councillor Rob Geleit represents Court Ward on Epsom & Ewell Borough Council and was Mayor in 2023-24. (3-minute read)
Just One Thing? Michael Mosley gave us so many
Opening Volunteers' Week we recommended friends listen to Michael Mosley. Then came the terrible news.
Living standards should be a top issue in the big vote on 4 July
Why living standards must be properly debated. And our first priorities for the new government.
Volunteer Receptionist Bob: the opportunities and challenges
In Volunteers' Week we celebrate the dedicated people making our service possible: CAEE Receptionist Bob..
Volunteer Trainee Assessor Fiona: the opportunities and challenges
In Volunteers' Week we celebrate the dedicated people who make our service possible: CAEE Volunteer Trainee Assessor Fiona.
Volunteer Trustee Simon: the opportunities and challenges
In Volunteers' Week we celebrate the dedicated people who make our service possible: CAEE Volunteer Trustee Simon.
Volunteer Trainee Adviser: Ellie, the opportunities and challenges
Volunteers' Week celebrates the dedicated people making our service possible: CAEE Trainee Adviser Ellie
Permanent insecurity still trapping many in cost crisis
Income insecurity means the cost crisis is not over. Data Insights report.
Brand new film: ‘We are the people’s champion’
An inspiring 60-second film leads a new strategy across Citizens Advice.
Is it over? Is the cost crisis history?
Citizens Advice Data Insights 15 May 11am. Tales of two recoveries.
Managed migration to Universal Credit – mind the gaps!
Action now could solve problems in the last stage of universal credit roll-out.
Family Building Society chooses Citizens Advice as community partner for 2024
The Society recognises our community support on issues such as housing, heating and benefits.
Civil society, data insights, exciting plan: Annual Conference online.
Civil society is the institutions, people and beliefs that aren’t public or private, government or business. A positive report by our research team in a second Conference 2024 blog.
By Research and Campaigns Team, Citizens Advice Epsom & Ewell (4 minutes)
At Conference Vicki learned about advice innovations and met a shark!
At Conference for the first time, Vicki hoped to learn more about how Citizens Advice works. She wasn’t disappointed. A full day covered tech possibilities, colleague and client wellbeing and Citizens Advice values.
Vicki Phelan is a Financial and Wellbeing Support Service Caseworker at Citizens Advice Epsom & Ewell (4 minutes)
We’re hoping to see you at Jobs Fair 2024, careers event of the year.
We're hoping to see you at Epsom & Ewell Jobs Fair, Nescot, Thursday 11 April.
Money anxiety can be a nightmare. Our partnership can help.
Our MFT colleague Christine was on the radio discussing the Financial Wellbeing Support Service.
Hard-pressed private tenants face continuing rent rises
The cost of private renting in Epsom & Ewell is forecast to go on rising.
Jeremy Hunt announces a temporary fix for emergency family support
The chancellor extended the Household Support Fund for a further 6 months as part of the Spring Budget.
Students and money: successful financial literacy project 2023-24
Our 2023-24 Financial Literacy collaboration with local schools reports good progress.
‘Alarm bells for politicians’ in latest Data Insights
"Alarm bells should be ringing with politicians". The stark message from our latest Data Insights briefing.
Financial literacy: helping students feel more confident with money
CAEE is proud to offer a bespoke financial literacy course to secondary schools in Epsom & Ewell.
Campaign reflections and looking forward to 2024-25
We've posted reflections on our 2023-24 campaigns with thinking about the new campaign year 2024-25.
Health policy expert Matthew Swindells is new Citizens Advice national Chair
We welcome Matthew Swindells as national Chair. Health policy really matters to so many clients in the current crisis.
Great British Rail Sale (open to all we hope)
The Great Rail Sale. We hope offers are open to everyone, not just everyone who can order online.
Citizens Advice Election Year Insights Briefing – Your invitation
Election Year Briefing 18 January. With the UK's most respected election analyst, Professor Sir John Curtice.
Hey Elf, you’re a cute agent for a big social and economic issue
The Elf on the shelf has reminders about how to save energy and money all round the house.
Are you struggling with energy bills?
Do you need advice on how to cut your bill? or get the right grants and benefits?
Missing digital skills? Local support IS available.
Not knowing how to use the internet or not having access are huge problems.
Why join our volunteer team? Jane’s NEW starter for 10!
Demand for independent advice is growing and we need to strengthen the CAEE volunteer team. Here are 10 reasons why you should consider joining us, in the community’s interest and your own.
Jane Sheils is Volunteer Publicity Adviser at Citizens Advice Epsom & Ewell.
Our new service will tackle financial worry and stress
Citizens Advice and Mary Frances Trust link to provide new financial and wellbeing service.
Citizens Advice means community, service, support. Now they need volunteers.
“When I think of Citizens Advice Epsom & Ewell three words spring to mind to illustrate the value of this wonderful organisation: community, service and support. I’m proud to support them during my year of office.” Guest Blog
Councillor Rob Geleit is Mayor of Epsom & Ewell (3 minute read)
Our Annual Report. The case for becoming a new volunteer adviser.
Far from traditional boxes ticked the report is an inspiring prospectus.
Volunteer recruitment top of agenda at Citizens Advice AGM
Urgent call for new volunteers to extend face to face and outreach services.
Fixing cost and debt worries needs more than ‘sticking-plaster solutions’
Ministers should consider more ways of regulating supply of essential home services.
Join Citizens Advice as a Surrey Adviceline Adviser
Could you play a vital role in helping people find a way forward?
Help with digital skills at Epsom Library – Wednesday 6 September
Do you, or someone you know, need help getting online?
5 things you can do to be smarter with money
Our national colleague Dominic has written a blog with 5 simple things to do (or do better!) We like it a lot.
Spreading the word about good finances
Exciting News. Town & Country Housing (Rosebery) is supporting the extension of our financial literacy project.
Private renting is becoming more difficult by the day
A call for policy change is growing louder as evidence of a worse crisis mounts.
How to find trustworthy debt advice: a summer campaign
How to check debt advice is trustworthy, reliable and right.
Making sure all have online access
The digital age offers so much in education, communication, entertainment, healthcare and more. Unfortunately not everyone is included and without help their quality of life can really suffer.
Alison Kelly is a Volunteer Digital Support Officer at Citizens Advice Epsom & Ewell.
Terrace reception was the perfect way to say thanks
At CAEE we love to show our appreciation in team social events.
Could you be Citizens Advice Epsom & Ewell’s new volunteer Treasurer?
Press Release. We are seeking a new treasurer who is passionate about changing things for the better in the local community.