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Citizens Advice Epsom & Ewell relies on the consistent and dedicated commitment of our volunteers. The service simply cannot be delivered without their time, skills and experience. If you are considering volunteering, we would be delighted to hear from you.

You do not need to have any particular background or experience, but you do need to be able to commit to one or two weekdays per week for most roles in order to apply.

How volunteering can help you

Interested in being a volunteer? 

Why volunteer? 

We currently have the following volunteer vacancies:

Adviceline Advisers/Gateway Advisers (Assessors)

This is a key frontline role helping people who are seeking information and advice. Our initial interviews help clients to be quickly assessed and their issues progressed to the most appropriate next stage. That might be self-help information, a basic benefit check or an appointment with a specialist adviser. Interviews may be carried out face-to-face or by telephone.

Full training is provided as well as ongoing support and supervision.

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Communications/Admin volunteer – Publicity & Fundraising team

We have a busy publicity & fundraising team which works hard to promote the services that CAEE offers to the local community.  As this work expands, we are recruiting a communications/admin volunteer to support the team’s work.

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Energy Support Adviser

Our Energy Support Advisers help clients with advice and information about energy bills and energy efficiency. They give advice to fuel poor and vulnerable consumers who are struggling to pay their bills or require better deals on energy.

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Internal Communications volunteer

Effective internal communications are essential in ensuring our staff, trustees and volunteers are kept informed about our work and activities. We want to make sure they are kept motivated and enthusiastic about our work and that they can share in the successes of the organisation.

You will work with our Publicity team to plan and deliver important communications across our team of some 80 staff, trustees and volunteers, through internal newsletters, discussions and meetings.

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Fundraising Volunteer

We are building an exciting programme of fundraising events for 2023-24 and need a volunteer team with the energy and enthusiasm to help us deliver it.
If you can spend a few hours a month lending a hand with organising events and raising funds then we want to hear from you!

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Digital Support Advisers

Our Digital Support Advisers will help clients to complete forms online where the client either does not have access to a computer, or does not have the skills or confidence to use one. On occasions you may be asked to help clients complete a paper form.  This help could either be given over the phone or face to face.

Full training is provided as well as ongoing support and supervision

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Volunteer Legal Advice Coordinator

Are you a legal professional with a few hours to spare? Are you looking to use your
skills to support improved access to legal advice for local people? We are looking
for a Legal Advice Coordinator to support our advice team in making client referrals
to local pro bono lawyers.

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'Volunteer Reception and Admin Support

This key role helps ensure the smooth running and organisation of the bureau. The receptionist is often the first point of contact for our clients..

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Website Support volunteer

We are looking for enthusiastic IT users with experience in working with WordPress. Responsibilities would include maintaining and updating our website and helping with content updates and design refreshes.

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If you require any further information, please Contact Us.

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