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Citizens Advice Epsom & Ewell relies on the consistent and dedicated commitment of our volunteers. The service simply cannot be delivered without their time, skills and experience. If you are considering volunteering, we would be delighted to hear from you.

You do not need to have any particular background or experience, but you do need to be able to commit to one or two weekdays per week for most roles in order to apply.

How volunteering can help you

Interested in being a volunteer? 

Why volunteer? 

We currently have the following volunteer vacancies:

Advice Support Volunteer

This new volunteer role will help our clients complete paper and online forms such as applying for a benefit or equipment from a charity or other assistance.
These are likely to be mainly benefit forms such as Personal Independence Payments, DLA, Attendance Allowance, UC50 and ESA50 forms.

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Adviceline Advisers/Gateway Advisers (Assessors)

This is a key frontline role helping people who are seeking information and advice. Our initial interviews help clients to be quickly assessed and their issues progressed to the most appropriate next stage. That might be self-help information, a basic benefit check or an appointment with a specialist adviser. Interviews may be carried out face-to-face or by telephone.

Full training is provided as well as ongoing support and supervision.

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Energy Support Adviser

Our Energy Support Advisers help clients with advice and information about energy bills and energy efficiency. They give advice to fuel poor and vulnerable consumers who are struggling to pay their bills or require better deals on energy.

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We are looking for new trustees to join our Board. We welcome people of all ages, backgrounds and experience who are passionate about advice services and can bring innovative ideas, unique perspectives and good judgement.

Our trustees are all volunteers, many of whom live in the local community, and all of whom use their skills, knowledge and experience to help guide and govern our service, shape strategy, and give direction to the organisation.

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Fundraising Volunteer

We are building an exciting programme of fundraising events for 2023-24 and need a volunteer team with the energy and enthusiasm to help us deliver it.
If you can spend a few hours a month lending a hand with organising events and raising funds then we want to hear from you!

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Digital Support Advisers

Our Digital Support Advisers will help clients to complete forms online where the client either does not have access to a computer, or does not have the skills or confidence to use one. On occasions you may be asked to help clients complete a paper form.  This help could either be given over the phone or face to face.

Full training is provided as well as ongoing support and supervision

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'Volunteer Reception and Admin Support

This key role helps ensure the smooth running and organisation of the bureau. The receptionist is often the first point of contact for our clients..

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If you require any further information, please Contact Us.

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