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Citizens Advice Epsom & Ewell relies on the consistent and dedicated commitment of our volunteers. The service simply cannot be delivered without their time, skills and experience. If you are considering volunteering, we would be delighted to hear from you.

You do not need to have any particular background or experience, but you do need to be able to commit to one-two weekdays per week for most roles in order to apply.

How volunteering can help you

We know that everyone has different things to offer and comes to us with many different skills, and so volunteers need to be matched to the right role and be trained and supported. Volunteering can provide important experience to add to your CV and can help people to develop confidence and skills, so we work with you to help you gain from the experience.

We also think volunteering should be a fun, sociable experience, where contributions are recognised, so we endeavour to make sure that you will be made to feel right at home and part of our team, whichever role you are involved in. We have social events through the year, including our long-running Summer Garden Party, the Xmas Social plus occasional evenings out at local restaurants.

We also pay your volunteering travel expenses and parking, as well as training costs. Volunteering will not normally affect any benefits you are claiming – see Volunteering and state benefits for more details.

We currently have the following volunteer vacancies:

Adviceline Advisers/Gateway Advisers (Assessors)

This is a key frontline role helping people who are seeking information and advice. Our initial interviews help clients to be quickly assessed and their issues progressed to the most appropriate next stage. That might be self-help information, a basic benefit check or an appointment with a specialist adviser. Interviews may be carried out face-to-face or by telephone.

Full training is provided as well as ongoing support and supervision.

See Full Details

Digital Support Advisers

Our Digital Support Advisers will help clients to complete forms online where the client either does not have access to a computer, or does not have the skills or confidence to use one. On occasions you may be asked to help clients complete a paper form.  This help could either be given over the phone or face to face.

Full training is provided as well as ongoing support and supervision

See Full Details

Volunteer Receptionist

This key role helps ensure the smooth running and organisation of the bureau. The receptionist is often the first point of contact for our clients..

See Full Details

Volunteer Legal Advice Coordinator

Are you a legal professional with a few hours to spare? Are you looking to use your
skills to support improved access to legal advice for local people? We are looking
for a Legal Advice Coordinator to support our advice team in making client referrals
to local pro bono lawyers.

See Full Details

WordPress Website Volunteer

We are looking for web developers with experience in developing and maintaining WordPress sites. Responsibilities would include maintaining and updating our website and helping us with adding content and improving the design.

See Full Details

Interested in being a volunteer?

So you want to volunteer, but you're not sure what you could do? We've got a quiz for that!

If you have decided, this is how the process of becoming a volunteer works:

First, use the Role section (above) to complete the online application form, or to send us some details if you want to chat a little more about the role first.

We will then get in touch with you to explain a bit more about the role, and if it’s still suitable, look to invite you to an Assessment – this is not as formal as a job interview and it is not a competitive process. The intention is to check that the role is the right one for you, and if not to try to find one that is.

For certain roles, for example, visiting vulnerable clients at home, we would ask for successful candidates to be screened by the criminal records disclosure services, but a criminal record will not necessarily be a bar to your being able to take up the voluntary post.

Once a decision has been made we will follow up with the references you have supplied. Assuming that these are satisfactory, you will be ready to start your training.

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