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Citizens Advice Epsom & Ewell relies on the consistent and dedicated commitment of our volunteers. The service simply cannot be delivered without their time, skills and experience. If you are considering volunteering, we would be delighted to hear from you.

You do not need to have any particular background or experience, but you do need to be able to commit to one-two weekdays per week for most roles in order to apply.

How volunteering can help you

We know that everyone has different things to offer and comes to us with many different skills, and so volunteers need to be matched to the right role and be trained and supported. Volunteering can provide important experience to add to your CV and can help people to develop confidence and skills, so we work with you to help you gain from the experience.

We also think volunteering should be a fun, sociable experience, where contributions are recognised, so we endeavour to make sure that you will be made to feel right at home and part of our team, whichever role you are involved in. We have social events through the year, including our long-running Summer Garden Party, the Xmas Social plus occasional evenings out at local restaurants.

We also pay your volunteering travel expenses and parking, as well as training costs. Volunteering will not normally affect any benefits you are claiming – see Volunteering and state benefits for more details.

We currently have the following volunteer vacancies:

Chair of Trustees

We are looking for a new Chair to lead our charity and set the agenda for the next phase of its development.

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Internal Communications volunteer

Effective internal communications are essential in ensuring our staff, trustees and volunteers are kept informed about our work and activities. We want to make sure they are kept motivated and enthusiastic about our work and that they can share in the successes of the organisation.

You will work with our Publicity team to plan and deliver important communications across our team of some 80 staff, trustees and volunteers, through internal newsletters, discussions and meetings.

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We are currently looking for new trustees willing to join our Board. We welcome people of all ages, backgrounds and experience who are passionate about advice services and can bring innovative ideas, unique perspectives and good judgement.

Our trustees are all volunteers, many of whom live in the local community, and all of whom use their skills, knowledge and experience to help guide and govern our service, shape strategy, and give direction to the organisation.

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Volunteer Advisers

Volunteers who give advice to our clients are at the heart of our service and we could not manage without them. Our volunteer advisers receive full training in the skills needed to help people deal with their problems and learn how to find the information the client needs from our extensive database.

No prior experience is necessary as you’ll receive full training. Volunteer advisers are supported and supervised as they begin to give advice and will get feedback and development opportunities throughout their time with us.

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Adviceline Advisers/Gateway Advisers (Assessors)

This is a key frontline role helping people who are seeking information and advice. Our initial interviews help clients to be quickly assessed and their issues progressed to the most appropriate next stage. That might be self-help information, a basic benefit check or an appointment with a specialist adviser. Interviews may be carried out face-to-face or by telephone.

Full training is provided as well as ongoing support and supervision.

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Digital Support Advisers

Our Digital Support Advisers will help clients to complete forms online where the client either does not have access to a computer, or does not have the skills or confidence to use one. On occasions you may be asked to help clients complete a paper form.  This help could either be given over the phone or face to face.

Full training is provided as well as ongoing support and supervision

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Volunteer Receptionist

This key role helps ensure the smooth running and organisation of the bureau. The receptionist is often the first point of contact for our clients..

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WordPress Website Volunteer

We are looking for web developers with experience in developing and maintaining WordPress sites. Responsibilities would include maintaining and updating our website and helping us with adding content and improving the design.

See Full Details

Interested in being a volunteer?

So you want to volunteer, but you're not sure what you could do? We've got a quiz for that!

If you have decided, this is how the process of becoming a volunteer works:

First, use the Role section (above) to complete the online application form, or to send us some details if you want to chat a little more about the role first.

We will then get in touch with you to explain a bit more about the role, and if it’s still suitable, look to invite you to an Assessment – this is not as formal as a job interview and it is not a competitive process. The intention is to check that the role is the right one for you, and if not to try to find one that is.

For certain roles, for example, visiting vulnerable clients at home, we would ask for successful candidates to be screened by the criminal records disclosure services, but a criminal record will not necessarily be a bar to your being able to take up the voluntary post.

Once a decision has been made we will follow up with the references you have supplied. Assuming that these are satisfactory, you will be ready to start your training.

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