Two of our three asks got positive answers in the Autumn Statement. Good, but there's more to do.
Research & Campaigns
Our work with clients gives us a wealth of real time evidence about local problems. This enables us to spot harmful policies or practice, help organisations improve, and support campaigns to influence national government.
Black Friday and Cyber Monday could prove even more dangerous for the unwary shopper.
The new Citizens Advice dataset reveals no let-up for growing numbers of clients.
Cash makes it easier o keep track of spending - essential if you're living on a tight budget.
By Anna Tickle, Research & Campaigns Volunteer
We're calling on government to uprate benefits in line with inflation and unfreeze Local Housing Allowance.
In the year to March 2023 we saw fuel debt issues almost double on the previous year.
Rising rents and homelessness mean councils face budget-busting costs of statutory housing responsibilities.
Not knowing how to use the internet or not having access are huge problems.
Abandoning changes to EPC standards will have most impact on those already struggling.
You’re buying a flight or cinema ticket. Right before finalising payment there's a booking fee....Arrgh
No firm or provider suffers from a reputation for caring.
“The rising cost of high rents is damaging household finances but also health, security, family life and the economy. With the cost-of-living crisis stretching pockets, high rents going even higher can be the final straw. ”
Anna Tickle is a Research & Campaigns Volunteer at Citizens Advice Epsom & Ewell. (4 minute read)
Ministers should consider more ways of regulating supply of essential home services.
The aim is relief for families struggling to afford essentials - food, clothing, utilities, housing costs.
For over a year the ‘cost of living crisis’ has dominated in all media. It became so familiar that younger people gave it a nickname, the ‘cozzie livs’. (4-minute read)
Chloe May and Anna Tickle are Research and Campaigns Volunteers at Citizens Advice Epsom & Ewell.
It’s already clear some households will struggle with energy bills this winter.
Summer media signposts progress for campaigns to stop digital exclusion.
Good outcomes for customers – that is now the Financial Conduct Authority’s aim in regulating banks and other service providers. People should expect to be treated well.
Chloe May (pictured) and Anna Tickle are Research and Campaigns Volunteers at Citizens Advice Epsom & Ewell.
A call for policy change is growing louder as evidence of a worse crisis mounts.
Changes in inflation and interest rates affect everyone, but low- and middle-income people most.
Plans to close most ticket offices: it's not hard to see why opposition has grown. Research and Campaigns team.
We're asking the government to recognise the crisis facing many households in privately rented homes.
Why government must commit to improving the energy efficiency of the nation's homes. Research & Campaigns Team (3 minutes)
We welcome and support the Lords' call for a new strategy. Research and Campaigns Team (3 mins)
The cost-of-living crisis is not inflicting pain equally.
Clichés of crisis economics don’t misrepresent the feelings of many CAEE clients or millions of others.
Unfortunately there are already doubts about what it will achieve in practice.
We learned more about our own clients and our own assumptions.
Energy prices were certain to fall. They made lower general inflation inevitable.
Evidence is mounting for more recognition of families previously thought able to manage.
More people needing help. More food bank referrals. More prepayment meter problems.
Typically people move into empty housing association property without carpets.
Online and mobile banking have made cash increasingly irrelevant for many.
Continuing high prices mean Spring is still on hold for the cost of living.
The breadth of support needed reflects clients' situations and shows the extent of current problems.
The BBC travelled far and wide in search of solutions.
As the 2023-24 business year begins, we’re launching a new programme of local campaigns for clients.
Worries about the disappearance of cash and credit card payment for car parking is front page news today.
Policymakers always show interest in Citizens Advice. On this occasion they found it easier than usual.
Comment. The February inflation announcement apparently shocked everyone except people who buy food and drinks.
The financial regulator is adding Augmented Reality to its consumer self-help campaign.
Energy scams have risen for obvious reasons (clue: £££). Criminals have different ways of getting hold of personal information or bank details.
New report: existing policy is 'inadequate for era of high energy prices'.
We could be facing a cost-of-living AND debt crisis. Housing including sky- rocketing rents is a critical issue.
Next month’s Budget should reset Local Housing Allowance (LHA) to take account of rising private rents. Continuing the freeze risks causing a private rental debt crisis.
CAEE Research & Campaigns Team (3 minutes)
In 2022 people with a disability were the largest group of CAEE clients needing help to sort out their benefits.
We will continue do everything possible to help people in difficulty and use our data to alert ministers and the public to the need for more support.
Short-term impact outstripped by combined pressures of sky-high bills and freezing weather.
New local and national research reveals problems facing low-income and indebted households wherever they are.
We want essential service firms to deal more responsibly with vulnerable customers. So do their regulators.
The chancellor listened but many will still miss out, People on average pay may not be safe.
Think you're a savvy shopper?? Take our quiz today - scams, labels, refunds lost goods....
Citizens Advice is doubling down on its call for government action to protect families from hardship. (2 minutes)
We're building up our service here and helping the CA campaign to protect the vulnerable everywhere.
A cap on the unit price of energy may not be enough for people who can't afford to top up their meters.
Our council is right to retain traditional payment methods alongside the mobile app.
At local and national level Citizens Advice is playing a vital part in helping families manage a frightening change in their finances.
At national and local level Citizens Advice is improving its information about cost of living issues.
This post is part of a Citizens Advice policy campaign on behalf of people living with disability.