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How to Get Advice

You can access our advice by phone, in person, online, or by a referral from another local organisation.  Please read on to find out more.

Please note that we are not open on bank holidays. 

Phone Handset

Call our Adviceline free on 0808 278 7963  on weekdays from 10am- 4pm, or leave a voicemail at any time, and we’ll call you back.

If you have difficulty hearing or are speech impaired you can use the BT Text Relay number: 03444 111 445What to expect when you call us

Would you like us to call you?

If you would prefer, you can Request a phone call from us and we will phone you back the same day or the next working day.

Drop In

Our drop in service is normally open on Mondays and Tuesdays from 10am to 1pm, and on Thursdays from 10am to 3pm, at the Old Town Hall, The Parade, Epsom, KT18 5AG.  Please ring the buzzer when you arrive and someone will help you.  How to find us 

Advice by Email

We have an online form that you can complete to seek advice on your problem. Request advice by email

Online Advice and Webchat

You can get advice online from our national self-help website which also has a webchat facility. Also see our Useful Links to further information and support

Partner Referrals

If you are a local organisation or individual and would like to refer clients in to our services please either Request advice by email  or use one of our referral cards.  You can request a batch of referral cards using our online form


How to complain about Citizens Advice 

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