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How to Get Advice

Following the Government’s advice to avoid all non-essential contact, please note that Citizens Advice Epsom & Ewell will not be providing face to face advice until further notice.  However we are providing information and full advice through other channels – see below. Our services are free and confidential.

Phone Us

Phone HandsetCall our Adviceline on 08082787963 (Freephone) or 0300 330 1164.
There are people available to answer calls on weekdays from 10 till 4, but you can call at any time and leave a voicemail if we don’t answer.  Leave a clear message with the number you would like us to call you back on, and we’ll call you back as soon as we can. Alternatively call or text us on our dedicated mobile number 07517889695. Texts and calls will be charged at your normal rate. If you are deaf, deafened, hard of hearing or speech impaired you can contact us for advice using the BT Text Relay number: 03444 111 445. What to expect when you call us

Would you like us to call you?

We know that some people don’t like to leave voicemails so we have an online service through which you can request a call from one of our staff. Request a phone call from us We aim to phone you back the same day or the next working day. When we call you, we will firstly ask you some questions to assess your problem. Then you will either be offered information to help resolve the problem or if appropriate you will be offered an appointment for a fuller discussion and detailed advice.

Advice by Email

We have an online form that you can complete to seek advice on your problem. Request advice by email

Online Advice and Webchat

You can get advice online from our national self-help website which has practical, reliable information to help you solve your problems. This site also has a webchat facility, so if you read something and want to ask someone a question about it, you can do so straight away. Other sources of online information & support can be found by visiting the websites listed under Useful Links at the bottom of the page.

Coronavirus – sources of help

If you require additional assistance, you can:

  • Phone the Surrey County Council Community Helpline on 0300 200 1008 (Monday to Friday 9am to 5pm) – This service helps to direct residents who need support, such as picking up shopping, prescription collections or having someone who can be a telephone friend.
  • Register for external assistance via https: – This is for those who have a medical condition which makes them extremely vulnerable to coronavirus. You can register yourself or on behalf of someone else to ensure you have the support you need.

You can keep up to date with all COVID-19 guidance here:


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