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Citizens Advice Epsom & Ewell

Citizens Advice Epsom & Ewell

Your local Citizens Advice, providing free, independent, confidential and impartial advice to everyone on their rights and responsibilities.

We value diversity, promote equality and challenge discrimination.

We are a local charity supported by local volunteers to help local people.

Find out more about Citizens Advice Epsom & Ewell

See our latest newsletter

How to Get Advice

Scam alert - beware of cold callers claiming to be from Citizens Advice

@CAEpsomEwell

- 3 days ago

Citizens Advice is on Tiktok! Check out our latest TikTok with advice for what to do if something you’ve bought doesn’t match the seller's description https://t.co/RjipF0RRpv
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@CAEpsomEwell

- 4 days ago

💙 We’re continuing to support the people who come to us for help, despite the challenges of the last year Find out more ⤵️ https://t.co/f5XRhW2Ihl
h J R
@CAEpsomEwell

- 5 days ago

Ahead of the Budget next week, @RishiSunak has a critical decision to make on the #UniversalCredit uplift With 5.9 million people currently facing the prospect of a £20 a week income cut in just over a month, he must #KeepTheLifeline ⤵️ https://t.co/teLpKSHVBf
h J R
@CAEpsomEwell

- 6 days ago

It’s LGBTQ+ History Month — and @CitizensAdvice is continuing its series highlighting the work of 4 UK pioneers and their fight for justice Find out more about our third pioneer, Jacq Applebee ⤵️ #LGBTHM21 https://t.co/ix5FHZsmR5
h J R
@CAEpsomEwell

- 7 days ago

We are a local charity, not part of central or local government, and need to raise at least £5 for each person we help. Could you help us with a donation? To donate, visit: https://t.co/6Q4b54gJZD
h J R

How can we help?

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RECENT UPDATES

Changes in how to contact us

Coronavirus - what it means for you

Advice on redundancy pay

Would you like to volunteer or work for us?

We could not run without our wonderful volunteers.

We currently have 70, of whom 50 are in Advice roles, 5 in Research & Campaigning and 15 in Support. Our Trustees are all volunteers with a special role – the oversight and governance of our organisation.

Be a Volunteer

We also have a small number of paid roles:

Work for us

News & Announcements

Coronavirus - keeping safe

If you are worried about the Coronavirus, please follow the general NHS advice to keep yourself and others safe by:
- making sure you wash your hands thoroughly and regularly;
- Sneezing into a tissue and binning it immediately
- Coughing into your elbow

Need more information?

Save money on your gas and electricity bills

If you’re struggling to pay for your gas or electricity, or just want to spend less, there are some steps you can take to reduce what you pay.

Energy advice

Donate your unwanted mobile phones and empty inkjet cartridges

You can now help us raise money and help the environment at the same time by donating your unwanted mobile phones and empty inkjet cartridges.

Find out more

Fundraising & Social Events

We hold events and socials throughout the year - come and join us (we’d love to see you).

To be kept up to date - join our mailing list.

Campaigning for Change

During our everyday work with clients we often see examples of injustice or hardship which happens because of flawed policies and practices. Sometimes this is the unintended consequence of a strategy or plan on the part of policy makers.

We work with colleagues throughout the country to gather evidence of injustice and hardship and put this information before policy makers, so that they have a chance to make changes and improve people’s lives.

Working in this way we can be the fence at the top of the cliff for our clients, not just the ambulance at the bottom.

Find out more about our Campaign Work or Read our latest Campaign News, about how we have lobbied for change to improve people’s lives, both locally and nationally.

How can we Help

We currently offer both a telephone and face to face drop-in service to individuals that live, work or study within the Epsom and Ewell area.
Advice Quality Standard quality mark
For those more complex issues that cannot be dealt with at this initial stage we offer appointments and ongoing support through casework.

Information & advice is provided on a wide range of topics including:

● Benefits ● Employment ● Money and Credit issues ● Neighbour disputes ● Family & Personal issues ● Housing ● Consumer rights ● Immigration issues

If needed, we can also offer practical support such as help writing letters, form filling and negotiations with third parties. Advice and support is offered throughout all stages of the Welfare Benefits Appeals process, up to and including attending the tribunal itself.

In addition to our core service, we have specialist services for Money & Debt Advice and for Mental Health Outreach that offers support and advice to clients with severe and enduring mental health problems.

How to Get Advice

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