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Citizens Advice Epsom & Ewell

Citizens Advice Epsom & Ewell

Your local Citizens Advice, providing free, independent, confidential and impartial advice to everyone on their rights and responsibilities.

We value diversity, promote equality and challenge discrimination.

We are a local charity supported by local volunteers to help local people.

Find out more about Citizens Advice Epsom & Ewell

See our latest newsletter

How to Get Advice

Scam alert - beware of cold callers claiming to be from Citizens Advice

@CAEpsomEwell

- 4 hours ago

Have you started claiming #UniversalCredit during the coronavirus pandemic? @CitizensAdvice wants to hear from you about: ✒️ what led you to start claiming ✒️ how losing the £20 per week uplift would impact you ⬇️ Get in touch with your story https://t.co/lWHPYPrgGF
h J R
@CAEpsomEwell

- 9 hours ago

Turn down your main thermostat by 1 degree and save around £60 on your energy bill. But make sure your home is warm enough during cold weather. Small steps can make big savings this winter #BESW Get more tips at https://t.co/vYa2ZNIo0E https://t.co/vbrcFFK6TZ
h J R
@CAEpsomEwell

- 1 day ago

❄️ With the cold weather, you’ve probably put the central heating on 🔥 If you’re struggling to pay for your gas or electricity, or just want to spend less, there are some steps you can take to reduce what you pay Our advice can help ➡️ https://t.co/q0vPTbD24h https://t.co/sekV9XgshP
h J R
@CAEpsomEwell

- 2 days ago

Big Energy Savings Week runs from 18-24 January. We will post a series of handy hints to help keep your energy costs down. No 1. Small everyday actions can help you save energy and reduce bills this winter Check, Switch and Save #BESW Find out more at https://t.co/vYa2ZNZYSc https://t.co/h1ZwxtDTNF
h J R
@CAEpsomEwell

- 5 days ago

Become an Energy Super Saver and help a loved one switch tariffs to be in with the chance of winning: 💚 an energy efficient washing machine 🍴 or 1 of 5 slow cookers sponsored by @EnergyUKcomms #BESW #EnergySuperSavers https://t.co/mAQT0Z3jqX
h J R

How can we help?

Get advice online from Citizens Advice

RECENT UPDATES

Changes in how to contact us

Coronavirus - what it means for you

Advice on redundancy pay

Would you like to volunteer or work for us?

We could not run without our wonderful volunteers.

We currently have 70, of whom 50 are in Advice roles, 5 in Research & Campaigning and 15 in Support. Our Trustees are all volunteers with a special role – the oversight and governance of our organisation.

Be a Volunteer

We also have a small number of paid roles:

Work for us

News & Announcements

Coronavirus - keeping safe

If you are worried about the Coronavirus, please follow the general NHS advice to keep yourself and others safe by:
- making sure you wash your hands thoroughly and regularly;
- Sneezing into a tissue and binning it immediately
- Coughing into your elbow

Need more information?

Save money on your gas and electricity bills

If you’re struggling to pay for your gas or electricity, or just want to spend less, there are some steps you can take to reduce what you pay.

Energy advice

Donate your unwanted mobile phones and empty inkjet cartridges

You can now help us raise money and help the environment at the same time by donating your unwanted mobile phones and empty inkjet cartridges.

Find out more

Fundraising & Social Events

We hold events and socials throughout the year - come and join us (we’d love to see you).

To be kept up to date - join our mailing list.

Campaigning for Change

During our everyday work with clients we often see examples of injustice or hardship which happens because of flawed policies and practices. Sometimes this is the unintended consequence of a strategy or plan on the part of policy makers.

We work with colleagues throughout the country to gather evidence of injustice and hardship and put this information before policy makers, so that they have a chance to make changes and improve people’s lives.

Working in this way we can be the fence at the top of the cliff for our clients, not just the ambulance at the bottom.

Find out more about our Campaign Work or Read our latest Campaign News, about how we have lobbied for change to improve people’s lives, both locally and nationally.

How can we Help

We currently offer both a telephone and face to face drop-in service to individuals that live, work or study within the Epsom and Ewell area.
Advice Quality Standard quality mark
For those more complex issues that cannot be dealt with at this initial stage we offer appointments and ongoing support through casework.

Information & advice is provided on a wide range of topics including:

● Benefits ● Employment ● Money and Credit issues ● Neighbour disputes ● Family & Personal issues ● Housing ● Consumer rights ● Immigration issues

If needed, we can also offer practical support such as help writing letters, form filling and negotiations with third parties. Advice and support is offered throughout all stages of the Welfare Benefits Appeals process, up to and including attending the tribunal itself.

In addition to our core service, we have specialist services for Money & Debt Advice and for Mental Health Outreach that offers support and advice to clients with severe and enduring mental health problems.

How to Get Advice

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