📅 2020/21 was @CitizensAdvice’s 6th year as the statutory advocate for consumers
We took a look back at a year in which our role in standing up for consumers was more important than ever before ⤵️ https://t.co/hGoJndmjNa
We could not run without our wonderful volunteers.
We currently have 70, of whom 50 are in Advice roles, 5 in Research & Campaigning and 15 in Support. Our Trustees are all volunteers with a special role – the oversight and governance of our organisation.
If you are worried about the Coronavirus, please follow the general NHS advice to keep yourself and others safe by:
- making sure you wash your hands thoroughly and regularly;
- Sneezing into a tissue and binning it immediately
- Coughing into your elbow
During our everyday work with clients we often see examples of injustice or hardship which happens because of flawed policies and practices. Sometimes this is the unintended consequence of a strategy or plan on the part of policy makers.
We work with colleagues throughout the country to gather evidence of injustice and hardship and put this information before policy makers, so that they have a chance to make changes and improve people’s lives.
Working in this way we can be the fence at the top of the cliff for our clients, not just the ambulance at the bottom.
We currently offer a free advice service to individuals that live, work or study within the Epsom and Ewell area. How to get advice
Information & advice is provided on a wide range of topics including:
● Benefits ● Employment ● Money and Credit issues ● Neighbour disputes ● Family & Personal issues ● Housing ● Consumer rights ● Immigration issues
If needed, we can also offer practical support such as help writing letters, form filling and negotiations with third parties. Advice and support is offered throughout all stages of the Welfare Benefits Appeals process, up to and including attending the tribunal itself.
In addition to our core service, we have specialist services for Money & Debt Advice and for Mental Health Outreach that offers support and advice to clients with severe and enduring mental health problems.
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