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How to find trustworthy debt advice: a summer campaign

This summer we’re supporting a StepChange campaign to help people get trustworthy debt advice. It’s also a warning about the dangers of trusting unregulated advice organisations.

debt Campaign

Working in partnership with National Debtline and StepChange we want to show people how to check the advice they’re getting is trustworthy, reliable and right for them.

What to spot

Also, BEFORE taking advice, people should be able to spot untrustworthy organisations. They might be firms cashing in on people’s vulnerability, overcharging and giving bad advice. Or they might be scammers and clone firms posing as trusted organisations to steal from their victims.

The partners are using social and mainstream media to spread their campaign messages. For example, Citizens Advice contributed to a BBC Panorama detailing the harm caused by unqualified and unscrupulous debt advisers*.

Campaign messages

Four key checkpoints, packaged in a short fact sheet are at the heart of the campaign:

  • Check they’re approved. Search online for the ‘FCA register’. Local councils aren’t on the register but are trustworthy.
  • Check what they say. Good debt advice is never too good to be true.
  • Check it’s honest. Some companies pretend to be us.
  • Check your details are safe. Take care with personal details.

There’s more about the campaign in Not all debt advice is trustworthy from StepChange. And see our full Debt Solutions advice at Citizens Advice online.

* Debt Trap: Who’s Cashing In? Investigation of the booming debt management industry and the offering of IVAs (individual voluntary arrangements), BBC, July 2023.

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