Cost of living crisis: mixed news about pensions and mortgages
We will continue do everything possible to help people in difficulty and use our data to alert ministers and the public to the need for more support.
News & Blog Posts
It all adds up! Public energy saving campaign now on TV
Today the government’s energy-saving campaign goes on TV for the first time. A 30 second ad shows how thinking energy for just 30 seconds could save hundreds of pounds.
It all adds up! Government launches energy efficiency information campaign
Echoing Tesco's long-running strapline, the campaign adds official oomph to straightforward ideas.
Support measures ‘not enough to get people through’ – Citizens Advice network
Short-term impact outstripped by combined pressures of sky-high bills and freezing weather.
Our free, open-to-all service depends on local people and local funding. Louise Curd.
Energy saving tips: Five ways to cut costs this winter
Out today:: some excellent advice from the BBC on saving money by saving energy.
Our council’s cost of living support in one place!
Really helpful from Epsom & Ewell Borough Council. New webpage for anyone struggling with the cost of living.
Clients can be totally confident we will never judge them. Karen Baird.
“The aim of all our client contacts is to help the person move forward with confidence. Mutual trust is essential.”
Things you may have missed about us – Number 2. (3 minutes)
‘No one should have to face a problem alone’. Our new short film.
We're proud to show a brilliant short film created by our colleagues at the Citizens Advice network.
Households need crisis support in face of ‘desperate choices’. Research & Campaigns Team.
New local and national research reveals problems facing low-income and indebted households wherever they are.
Cost of living problems: why truly independent advice is so important. Lisa Davis.
Our clients often feel the world is against them. They need to know our core values are independence and impartiality, our sole aim to help them find a way forward.
Things you may not know about us – Number 1.(2 minutes)
Things you might NOT know about Citizens Advice
We think you'll see a forward-looking network of community charities working well for a happier society.
Who knew? Things you might NOT know about Citizens Advice
Today we begin a short series of blogs highlighting less well known aspects of our service.
Banks and energy firms must recognise needs of vulnerable customers as cost of living soars
We want essential service firms to deal more responsibly with vulnerable customers. So do their regulators.
Shop safe and wise: don’t let the fraudsters cash in.
For the big shopping season: some valuable tips and reminders for bargain-hunters online.
Autumn Statement: only long-term solutions will ensure no one is left behind
The chancellor listened but many will still miss out, People on average pay may not be safe.
Surrey CC podcast – money and energy saving, warm hubs and scams
Cost of living update. SCC podcast is easy listening and great value. How to be more energy efficient and stay warm this winter.
It’s National Consumer Week… So how are you doing?
Think you're a savvy shopper?? Take our quiz today - scams, labels, refunds lost goods....
It’s National Consumer Week: Top tips from Citizens Advice Epsom & Ewell
Shop wisely this sale season and avoid getting less than you bargained for.
It’s National Consumer Week: time to think wise and safe shopping
All this week CA network will be working hard to alert, inform and offer people help if needed.
2021-22: continuing support for local people despite Covid challenges
Our brilliant volunteers and staff carried on helping people all year despite the challenges.
Surrey CC adds warm hubs to cost of living directory
News of warm places on cold days where residents can spend time but not add huge amounts to their heating bills.
Our latest cost of living leaflet is a quick summary of local support
Our new leaflet will be in community places such as libraries and surgeries but it's also online here.
Energy price change means ‘huge uncertainty’ for low-income families
Citizens Advice is doubling down on its call for government action to protect families from hardship. (2 minutes)
Citizens Advice is calling on government to protect most vulnerable
We're building up our service here and helping the CA campaign to protect the vulnerable everywhere.
Project Wenceslas: how local people can help others stay warm this winter
Launch Press Release. Wenceslas enables generous local people to donate their Winter Fuel Payment to help those in need.
Charity Volunteer Fair – real interest in making a contribution
Our colleague Phil (pictured) and Karen, Advice Services Manager, took part in last week's Charity Volunteer Fair.
What Black History Month Means To Me …
"This year’s Black History Month theme is ‘Time for Change: Action Not Words’, an area I feel passionately about."
Will you support our financial literacy work with local young people?
Our partnership with staff and students at Epsom & Ewell High School begins for real next month
CAEE launches crowdfunding scheme for critical cost of living support
CAEE is pleased to be part of the Aviva Community Fund for Aviva employees and the public to donate to selected charities.
Free, quick and easy energy saving hacks
Cost of Living October Update 3. Plenty of ideas from Energy Saving Trust and Citizens Advice.
Epsom Mental Health and Well-Being Festival
Citizens Advice was one of 19 local groups supporting the Festival Celebration on 8 October.
We’re asking the government to uprate benefits in line with inflation
A cap on the unit price of energy may not be enough for people who can't afford to top up their meters.
We’re here for everyone. Please share our details so everyone can benefit.
Our new referral card can help friends refer local people to our free service.
Volunteers are in demand. They could be you!
Charities are finding it harder to recruit and retain volunteers.
Struggling to pay your credit card bill? Here’s our latest advice
There are things you can do to improve things.
Action Surrey announces new energy funding to help with cost of living crisis
New help for eligible families to save money and improve the energy efficiency.
Ten ways to save money
With the cost of essentials still rising fast, Citizens Advice has pulled together a checklist of money-saving ideas.
Four new trustees join the board at Citizens Advice Epsom & Ewell
Press release. We're welcoming four talented people who will strengthen the Board at a challenging time for our charity.
Year-long support brought ‘huge relief’ as £7,000 bill is cancelled
Many clients benefit from the persistence of our volunteer advisers. This case took nearly a year to reach a conclusion.
Parking: digital payment is convenient but a big problem for some citizens
Our council is right to retain traditional payment methods alongside the mobile app.
Cost of living: we’re strengthening our personal and online advice
To meet the emergency we're building our in-person advice and providing even better information online.
Her Majesty Queen Elizabeth II
The trustees, staff and volunteers are saddened by the death of Her Majesty Queen Elizabeth II. Our thoughts are with her family at this time.
Citizens Advice Epsom & Ewell strengthens money and debt advice team
Two new team members for our Money and Debt Advice team ahead of a likely hard winter of rising costs of living.
Energy bills – the scale of help must match the scale of the crisis
At local and national level Citizens Advice is playing a vital part in helping families manage a frightening change in their finances.
Cost of living problems – why independent advice is so important
Anyone who asks for help in person can be sure we have no interest beyond helping them find a way forward.
Scams Awareness Campaign. How to stop the fraudsters.
Our aim is to help people avoid the most common scams.
Meet Tom. With our support he’s changing his life for the better.
When he first came to us he had spiralling rent, water and council tax debt. Appointments had always been challenging. Marian Anghileri. (3 minutes)
Meet Tom. With our support he’s changing his life for the better.
"When he first came to us he had spiralling rent, water and council tax debt. Appointments had always been challenging."
Inflation in double figures – we can help when things get tough
Our advisers are helping people with support that's particularly important at the moment.
David looks forward to helping with ‘one of society’s biggest challenges’
Our Money Advice Team welcomes David as their new caseworker - the natural next stage in his Citizens Advice career.
The Times for energy efficiency: if not now, when?
"With government and candidates for PM under pressure to do something, two newspaper columns about energy and economics strike a chord. "
Prepayment energy with everything costing more – what if I can’t top up?
I’m really scared we’re going to be left without gas or electric if I can’t top up. What can I do?
Energy bills support information
Latest forecasts for the energy price cap are truly frightening. The support promised is welcome but more will be needed.
Cost of living crisis – Citizens Advice steps up
At national and local level Citizens Advice is improving its information about cost of living issues.
Our July Newsletter is out now
Cost of living is top of the agenda but the team is working on many other projects in the community.
Benefit delays “hurting some of our most vulnerable and ill people”
This post is part of a Citizens Advice policy campaign on behalf of people living with disability.
CEO: #WeAreCitizensAdvice (in 97 seconds)
Listen to our CEO describe the services Citizens Advice provides in the local community.
Inflation at 9.4% is bad news on a low income.
One of our main jobs at Citizens Advice is to help people get the support they need when things get difficult.
Inflation at 9.4% is bad news if you’re on a low income.
One of our main jobs at Citizens Advice is to help people get the support they need, when things get difficult. Here's a quick summary of our advice services.