Cost of living: this crisis is far from over
Comment. The February inflation announcement apparently shocked everyone except people who buy food and drinks.
News & Blog Posts
Investment scams: FCA gives consumer self-help more pizazz
The financial regulator is adding Augmented Reality to its consumer self-help campaign.
Check if something is an energy scam
Energy scams have risen for obvious reasons (clue: £££). Criminals have different ways of getting hold of personal information or bank details.
Can we help you manage the cost of living?
Tuesday & Thursday we're open for drop-in. Other week days phone or email. Everyday online (and night)
‘Fairer, warmer, cheaper’ proposals could transform energy price policy
New report: existing policy is 'inadequate for era of high energy prices'.
International Women’s Day 2023: a powerful global event
“An occasion to highlight achievements and aims that matter to everyone. We’re pleased to support a global event whose ideals the women and men who run our charity are proud to share.”
Lisa Davis is Chief Executive at Citizens Advice Epsom & Ewell.
Community Foundation for Surrey grant will be ‘hugely beneficial’
The grant is already helping us provide 'critical support' for families under pressure.
Go the Extra Mile!
We’re walking to raise £6,000 to support local families who badly need advice they can trust.
Citizens Advice Epsom & Ewell to Go the Extra Mile for our community
On Sunday May 14 2023, staff, volunteers and friends of Citizens Advice Epsom & Ewell will be walking, skipping, riding or rolling to raise funds to help those in need in the community. Join them for a 5- or 10-mile walk in the countryside around Epsom, Surrey and help them meet their target.
Looking back: client experiences in 2022 (2)
Our review of the client stories we told in 2022 showed us individuals or families all facing complex intersecting problems.
Citizens Advice briefing: a new debt crisis and ‘housing emergency’
We could be facing a cost-of-living AND debt crisis. Housing including sky- rocketing rents is a critical issue.
Looking back: client experiences in 2022 (1)
New Blog. In 2022 our advisers helped clients with thousands of problems. Sadly they didn't come 'single spies'.
Citizens Advice Epsom & Ewell strengthens Trustee Board with new appointments
Press Release. CAEE has appointed three new board members who bring valuable industry experience and strategic guidance to the charity.
Citizens Advice latest cost of living briefing open to all – 23 February
The focus of this month's Citizens Advice online briefing is housing. Everyone welcome.
Freeze on Local Housing Allowance could lead to new rent arrears crisis
A new blog from our Research & Campaigns Team reports evidence from Surrey Local Citizens Advice, national Citizens Advice and the respected Institute of Fiscal Studies.
Freeze on Local Housing Allowance risks private rent debt crisis
Next month’s Budget should reset Local Housing Allowance (LHA) to take account of rising private rents. Continuing the freeze risks causing a private rental debt crisis.
CAEE Research & Campaigns Team (3 minutes)
Students – good reasons to think about volunteering in #SVW2023
In National Student Volunteering Week why it makes sense whatever course you're on.
Students – good reasons to think about volunteering in #SVW2023
In National Student Volunteering Week why it makes sense whatever course you're on.
The ‘other’ social value of Citizens Advice: as a trusted reporter. Lisa Davis.
“As a trusted reporter, Citizens Advice helps the public, government and business understand the causes of social problems and what to do about them.”
Things you may have missed about us. Number 4. (4 mins)
IT Help at Epsom Library. Do you, or someone you know, need help getting online?
CAEE is delighted to support this event as part of our campaign to help local people facing digital exclusion.
Using your time and talents to help the community
Could you (a friend or family member) donate some hours each week to help the community as a Citizens Advice volunteer?
CAEE board’s urgent priorities: more people and resources to meet growing need
Our trustee board discussed headline priorities for the charity in 2023 and beyond.
Government warns energy suppliers – stop ‘mistreating’ customers
Energy suppliers told to stop forcing prepayment meters on struggling families.
Citizens Advice Epsom & Ewell shares tips for saving money on energy bills
Press Release 24 January 2023
First Citizens Advice Financial Literacy course at Epsom & Ewell High School
We're very pleased to report the success of our first Financial Literacy Course for 100 Year-12s at EEHS. Thanks to all involved.
Volunteering: how to use your time and energy for community benefit
Thank you for your interest in joining the team at Citizens Advice Epsom & Ewell.
It’s Energy Saving Week. Three things everyone should know.
How to save money on energy and make sure you’re getting the support you’re entitled to.
Warm welcome from Rainbow Leisure Centre
Rainbow is Epsom & Ewell's latest Warm Space joining others in helping people stay warm and save on bills this winter.
Citizens Advice delivers new Financial Literacy Project to Epsom & Ewell High School students
Press Release 18 January 2023
Volunteering at Citizens Advice? “I’m really inspired by the people.”
We're proud to post in full Jane's piece for The Observer. (Jane pictured right with Publicity Manager Louise.)
‘Costly differences’ – how the cost of living is affecting people with a disability
In 2022 people with a disability were the largest group of CAEE clients needing help to sort out their benefits.
Cost of living crisis: mixed news about pensions and mortgages
We will continue do everything possible to help people in difficulty and use our data to alert ministers and the public to the need for more support.
It all adds up! Public energy saving campaign now on TV
Today the government’s energy-saving campaign goes on TV for the first time. A 30 second ad shows how thinking energy for just 30 seconds could save hundreds of pounds.
It all adds up! Government launches energy efficiency information campaign
Echoing Tesco's long-running strapline, the campaign adds official oomph to straightforward ideas.
Support measures ‘not enough to get people through’ – Citizens Advice network
Short-term impact outstripped by combined pressures of sky-high bills and freezing weather.
Our free, open-to-all service depends on local people and local funding. Louise Curd.
“CAEE has been an independent local charity since 1939. Nothing we do would be possible without local people or local funding.”
Things you may have missed about us – Number 3 (3 minutes)
Energy saving tips: Five ways to cut costs this winter
Out today:: some excellent advice from the BBC on saving money by saving energy.
Our council’s cost of living support in one place!
Really helpful from Epsom & Ewell Borough Council. New webpage for anyone struggling with the cost of living.
Clients can be totally confident we will never judge them. Karen Baird.
“The aim of all our client contacts is to help the person move forward with confidence. Mutual trust is essential.”
Things you may have missed about us – Number 2. (3 minutes)
‘No one should have to face a problem alone’. Our new short film.
We're proud to show a brilliant short film created by our colleagues at the Citizens Advice network.
Households need crisis support in face of ‘desperate choices’. Research & Campaigns Team.
New local and national research reveals problems facing low-income and indebted households wherever they are.
Cost of living problems: why truly independent advice is so important. Lisa Davis.
Our clients often feel the world is against them. They need to know our core values are independence and impartiality, our sole aim to help them find a way forward.
Things you may not know about us – Number 1.(2 minutes)
Things you might NOT know about Citizens Advice
We think you'll see a forward-looking network of community charities working well for a happier society.
Who knew? Things you might NOT know about Citizens Advice
Today we begin a short series of blogs highlighting less well known aspects of our service.
Banks and energy firms must recognise needs of vulnerable customers as cost of living soars
We want essential service firms to deal more responsibly with vulnerable customers. So do their regulators.
Shop safe and wise: don’t let the fraudsters cash in.
For the big shopping season: some valuable tips and reminders for bargain-hunters online.
Autumn Statement: only long-term solutions will ensure no one is left behind
The chancellor listened but many will still miss out, People on average pay may not be safe.
Surrey CC podcast – money and energy saving, warm hubs and scams
Cost of living update. SCC podcast is easy listening and great value. How to be more energy efficient and stay warm this winter.
It’s National Consumer Week… So how are you doing?
Think you're a savvy shopper?? Take our quiz today - scams, labels, refunds lost goods....
It’s National Consumer Week: Top tips from Citizens Advice Epsom & Ewell
Shop wisely this sale season and avoid getting less than you bargained for.
It’s National Consumer Week: time to think wise and safe shopping
All this week CA network will be working hard to alert, inform and offer people help if needed.
2021-22: continuing support for local people despite Covid challenges
Our brilliant volunteers and staff carried on helping people all year despite the challenges.
Surrey CC adds warm hubs to cost of living directory
News of warm places on cold days where residents can spend time but not add huge amounts to their heating bills.
Our latest cost of living leaflet is a quick summary of local support
Our new leaflet will be in community places such as libraries and surgeries but it's also online here.
Energy price change means ‘huge uncertainty’ for low-income families
Citizens Advice is doubling down on its call for government action to protect families from hardship. (2 minutes)
Citizens Advice is calling on government to protect most vulnerable
We're building up our service here and helping the CA campaign to protect the vulnerable everywhere.
Project Wenceslas: how local people can help others stay warm this winter
Launch Press Release. Wenceslas enables generous local people to donate their Winter Fuel Payment to help those in need.
Charity Volunteer Fair – real interest in making a contribution
Our colleague Phil (pictured) and Karen, Advice Services Manager, took part in last week's Charity Volunteer Fair.
What Black History Month Means To Me …
"This year’s Black History Month theme is ‘Time for Change: Action Not Words’, an area I feel passionately about."
Will you support our financial literacy work with local young people?
Our partnership with staff and students at Epsom & Ewell High School begins for real next month