Our clients often feel the world is against them. They need to know our core values are independence and impartiality, our sole aim to help them find a way forward.
Things you may not know about us – Number 1.(2 minutes)
We think you'll see a forward-looking network of community charities working well for a happier society.
Today we begin a short series of blogs highlighting less well known aspects of our service.
We want essential service firms to deal more responsibly with vulnerable customers. So do their regulators.
For the big shopping season: some valuable tips and reminders for bargain-hunters online.
The chancellor listened but many will still miss out, People on average pay may not be safe.
Cost of living update. SCC podcast is easy listening and great value. How to be more energy efficient and stay warm this winter.
Think you're a savvy shopper?? Take our quiz today - scams, labels, refunds lost goods....
Shop wisely this sale season and avoid getting less than you bargained for.
All this week CA network will be working hard to alert, inform and offer people help if needed.
Our brilliant volunteers and staff carried on helping people all year despite the challenges.
News of warm places on cold days where residents can spend time but not add huge amounts to their heating bills.
Our new leaflet will be in community places such as libraries and surgeries but it's also online here.
Citizens Advice is doubling down on its call for government action to protect families from hardship. (2 minutes)
We're building up our service here and helping the CA campaign to protect the vulnerable everywhere.
Launch Press Release. Wenceslas enables generous local people to donate their Winter Fuel Payment to help those in need.
Our colleague Phil (pictured) and Karen, Advice Services Manager, took part in last week's Charity Volunteer Fair.
"This year’s Black History Month theme is ‘Time for Change: Action Not Words’, an area I feel passionately about."
Our partnership with staff and students at Epsom & Ewell High School begins for real next month
CAEE is pleased to be part of the Aviva Community Fund for Aviva employees and the public to donate to selected charities.
Cost of Living October Update 3. Plenty of ideas from Energy Saving Trust and Citizens Advice.
Citizens Advice was one of 19 local groups supporting the Festival Celebration on 8 October.
A cap on the unit price of energy may not be enough for people who can't afford to top up their meters.
Our new referral card can help friends refer local people to our free service.
Charities are finding it harder to recruit and retain volunteers.
There are things you can do to improve things.
New help for eligible families to save money and improve the energy efficiency.
With the cost of essentials still rising fast, Citizens Advice has pulled together a checklist of money-saving ideas.
Press release. We're welcoming four talented people who will strengthen the Board at a challenging time for our charity.
Many clients benefit from the persistence of our volunteer advisers. This case took nearly a year to reach a conclusion.
Our council is right to retain traditional payment methods alongside the mobile app.
To meet the emergency we're building our in-person advice and providing even better information online.
Two new team members for our Money and Debt Advice team ahead of a likely hard winter of rising costs of living.
At local and national level Citizens Advice is playing a vital part in helping families manage a frightening change in their finances.
Anyone who asks for help in person can be sure we have no interest beyond helping them find a way forward.
Our aim is to help people avoid the most common scams.
When he first came to us he had spiralling rent, water and council tax debt. Appointments had always been challenging. Marian Anghileri. (3 minutes)
"When he first came to us he had spiralling rent, water and council tax debt. Appointments had always been challenging."
Our advisers are helping people with support that's particularly important at the moment.
Our Money Advice Team welcomes David as their new caseworker - the natural next stage in his Citizens Advice career.
"With government and candidates for PM under pressure to do something, two newspaper columns about energy and economics strike a chord. "
I’m really scared we’re going to be left without gas or electric if I can’t top up. What can I do?
Latest forecasts for the energy price cap are truly frightening. The support promised is welcome but more will be needed.
At national and local level Citizens Advice is improving its information about cost of living issues.
Cost of living is top of the agenda but the team is working on many other projects in the community.
This post is part of a Citizens Advice policy campaign on behalf of people living with disability.
Listen to our CEO describe the services Citizens Advice provides in the local community.
One of our main jobs at Citizens Advice is to help people get the support they need when things get difficult.
One of our main jobs at Citizens Advice is to help people get the support they need, when things get difficult. Here's a quick summary of our advice services.
Citizens Advice helps clients face problems and organisations improve policy. Here is part of a policy campaign about housing.
One of our main jobs at Citizens Advice is to help people get the support they need when things get difficult.
Our staff and volunteers met team management as part of CAEE training and development.
Children in lone-parent households are twice as likely to be growing up in relative poverty.
Our publicity and fundraising manager explains the role of local pro-bono lawyers.
For years the law has allowed landlords to force tenants out without giving a reason.
"Clients are often great money managers – always on the lookout for bargains."
Plans to close all ticket offices revealed at the weekend will "worry those who struggle with digital services or do now have a smartphone"
Half way through Scams Awareness Fortnight it's time to check on progress.
CAEE advisers are helping more local people who have been targeted as the cost-of-living crisis takes hold.
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