Blog
News and ideas about things that matter to our clients, volunteers and the community.
CAEE Chair of Trustees Yvette sets out ambitious plans for 2024-25
With the persistently high cost-of-living, 2024-25 will be another important year for CAEE. Yvette Ball is Chair of the Trustees Board at Citizens Advice Epsom & Ewell. → Read more 14/02/24
My Volunteering Journey at Citizens Advice – so far! Yandi
My volunteering as an Outreach Adviser at Citizens Advice has been transformative. Yandi is an Outreach Generalist Adviser at Citizens Advice Epsom & Ewell. → Read more 14/02/24
Client’s need is key focus of Citizens Advisers. New from Marian Anghileri
Last autumn Rosebery Housing referred an older person to the CAEE Money Advice team. Marian Anghileri is a specialist money adviser at Citizens Advice Epsom & Ewell. → Read more 09/02/24
Volunteering variety at Citizens Advice – Jane’s starter for 10.
Every volunteer comes to us with different skills and we have an amazingly wide range of roles. Here is my starter for 10 plus double bonus! Jane Sheils is Volunteer Publicity Adviser at Citizens Advice Epsom & Ewell. (5 minutes)→ Read more 07/10/24
Household budgets, cost of living, election: Data Insights Latest
New blog reporting and recommending the latest cost-of-living briefing with election guru Professor Sir John Curtice. Research & Campaigns Team, Citizens Advice Epsom & Ewell. → Read more 23/01/24
This winter everyone should be able to stay warm and eat properly
This winter Citizens Advice Epsom and Ewell is offering Energy Support Appointments to those in need. At CAEE we see only too well the challenges many people face with winter energy bills. Yandi is Outreach Generalist Adviser Citizens Advice Epsom & Ewell. → Read more 11/01/24
Hopes and fears: latest price changes may flatter to deceive
Hopes and fears have dominated Citizens Advice cost–of-living campaigns throughout 2023. They rise and fall with official statistics and our own national and local data. Research & Campaigns Team, Citizens Advice Epsom & Ewell. → Read more 23/12/23
Experience of life with all its ups and downs and 35 years in management.
That’s my background and it’s proved a good preparation for my time as a Citizens Advice trustee. Shaun Jones is a long-serving trustee at Citizens Advice Epsom & Ewell. → Read more 06/11/23
Saluting our sisters. Lisa honours her best friend.
“Thinking of this year’s Black History Month theme, Saluting our Sisters, my reflections were very personal.” Our fourth BHM blog is an uplifting story of lifelong friendship: two women who began as competitors found unshakeable strength in sisterhood. Lisa Davis is Chief Executive, Citizens Advice Epsom & Ewell. → Read more 31/10/23
Learning to be tough and resilient – Samantha for Black History Month.
In a short heartfelt blog our colleague Samantha writes of her mother’s contribution to her learning to be tough and resilient. A comment from CAEE Chair follows. Samantha is Training and Development Manager at Citizens Advice Epsom & Ewell. → Read more 27/10/23
Black History Month. Maxine is inspired by Surrey entrepreneur
“In reading about the Black History Month theme, I came across various articles about inspiring women. Thinking about ‘Saluting our Sisters’ I want to highlight the work of Lydia Amoah, an entrepreneur from Surrey.” → Read more 20/10/23
Black History Month. Yandi reflects on black culture’s history and connections
“Black History Month provides an opportunity to reflect on the diverse and intricate history of black culture which has shaped our society as we see it today. But it’s also a time to celebrate the connections that unite us as a community. “ Yandi is Outreach Generalist Adviser Citizens Advice Epsom & Ewell → Read more 18/10/23
The rising cost of high rents (it’s not all financial)
The rising cost of high rents is damaging household finances but also health, security, family life and the economy. With the cost-of-living crisis stretching pockets, high rents going even higher can be the final straw. 02/10/23
Anna Tickle → Read more
Why join our volunteer team? Jane’s new starter for 10!
Demand for independent advice is growing and we need to strengthen the CAEE volunteer team. Here are 10 reasons why you should consider joining us, in the community’s interest and your own.
Jane Sheils → Read more
Citizens Advice means community, service, support.
“When I think of Citizens Advice Epsom & Ewell three words spring to mind: community, service and support. I’m proud to support them during my year of office.” 28/09/23
Councillor Rob Geleit, Mayor of Epsom & Ewell. Read more
Understanding young people and the ‘cozzie livs’
For over a year the ‘cost of living crisis’ has dominated in all media. It became so familiar that younger people gave it a nickname, the ‘cozzie livs’. 12/09/23
Chloe May and Anna Tickle. Read more
Watchdog’s new duty for banks: ensure good outcomes for customers
Good outcomes for customers – that is now the Financial Conduct Authority’s aim in regulating banks and other service providers. People should expect to be treated well. 21/08/23
Chloe May and Anna Tickle. Read more
Thinking about volunteering? 10 questions you might want to ask
At CAEE we depend on dedicated people who care about their community. Their time, skills and experience are our strength. I hope my answers to these questions are helpful and encourage you to apply. 18/08/23
Jane Sheils Read more
Rail leaders should think again about shutting station ticket offices
Plans to close most ticket offices: it’s not hard to see why opposition has grown. 24/07/23
Research & Campaigns Team. Read more
What we learned on our work experience week at CAEE
The week at Citizens Advice gave me valuable skills to use in the workplace. 20/07/23 (2 mins)
Making sure all have online access
“The digital age offers so much in education, communication, entertainment, healthcare and more. But not everyone is included and without help their quality of life can really suffer.” 19/07/23 (3 mins)
‘Home Advantage’ makes clear case for investment in energy efficiency
Why government must commit to improving the energy efficiency of the nation’s homes. 11/07/23 (4 mins)
Improving life for housing association tenants – with decent floors
“Everyone should start life in their new home with decent floors. National and local campaigns for sensible improvements to social housing.”
Research & Campaigns Team 16/05/23 (4 mins)
My first 100 days as Chair – quite a rollercoaster!
I’d done my homework for the interview to be Chair of Citizens Advice Epsom and Ewell. Still, I surprised even myself at how little I knew and how much there was to learn. It’s been quite a rollercoaster! 3/05/23 (3 mins)
Cost of living campaigning at Westminster
National and Local Citizens Advice colleagues last week took their charities’ cost of living campaigning to parliament. Financial distress has grown across the country along with a frightening rise in prices. 28/03/23 (3 mins)
International Women’s Day 2023: a powerful global event.
“An occasion to highlight achievements and aims that matter to everyone. We’re pleased to support a global event whose ideals the women and men who run our charity are proud to share.”
Lisa Davis 10/03/23 → read more … (3 mins)
Looking back: client experiences in 2022 (2)
Nobel literature prizewinner Bob Dylan can certainly write a feeling. A few words in a famous poem pop song* catch perfectly the kind of stress in many client experiences: When the wind is blowing in your face and the whole world is on your case….
Research and Campaigns Team 27/02/23 → read more … (3 mins)
Looking back: client experiences in 2022 (1)
William Shakespeare wasn’t wrong: When sorrows come, they come not single spies, but in battalions. Looking back at client experiences in 2022 we can confirm sorrows often DO arrive in numbers.
Research and Campaigns Team 22.02.23 → read more … (3 mins)
Freeze on Local Housing Allowance risks private rent debt crisis
Next month’s Budget should reset Local Housing Allowance (LHA) to take account of rising private rents. Continuing the freeze risks causing a private rental debt crisis.”
Research & Campaigns Team 19/02/23 → read more .. (3 mins)
The ‘other’ social value of Citizens Advice: as a trusted reporter.
As a trusted reporter, Citizens Advice helps the public, government and business understand the causes of social problems and what to do about them.
Lisa Davis 10/02.23 → read more … (4 mins)
Our free, open-to-all service depends on local people and local funding
“CAEE has been an independent local charity since 1939. Nothing we do would be possible without local people or local funding.” – read more…
Louise Curd 14/12/22 (3 mins)
Clients can be totally confident we will never judge them
“The aim of all our client contacts is to help the person move forward with confidence. Mutual trust is essential.”→ read more ...
Karen Baird 08/12/22
Households need crisis support in face of ‘desperate choices’
New local and national research reveals problems facing low-income and indebted households wherever they are. → read more … Research Team 05/12/22
Cost of living problems: why truly independent advice is so important
“Our clients often feel the world is against them. They need to know our core values are independence and impartiality, our sole aim to help them find a way forward.” → read more … Lisa Davis 01/12/22
Citizens Advice is calling on government to protect most vulnerable
We’re building up our service here and helping the CA campaign to protect the vulnerable everywhere.→ read more ...Research Team 28/10/22
What Black History Month means to me
“This year’s Black History Month theme is ‘Time for Change: Action Not Words’, an area I feel passionately about.” → read more … Lisa Davis 25/10/22
Meet Tom. With our support he’s changing his life for the better
“When he first came to us he had spiralling rent, water and council tax debt. Appointments had always been challenging.”→ read more …Marian Anghileri 17/08/22
The Times for energy efficiency: if not now, when?
“With government and candidates for PM under pressure to do something, two newspaper columns about energy and economics strike a chord.” → read more … Research Team 11/08/22
Urgent need for legal volunteers to improve access to justice
Our publicity and fundraising manager explains the role of local pro-bono lawyers.→ read more … Louise Curd 29/06/22
Cost of living is cause of significant extra anxiety
“Clients are often great money managers – always on the lookout for bargains.”→ read more … Marian Anghileri 23/06/22
Ukraine, a warm welcome in Epsom
Heartening account of one family’s kindness to people displaced by war.→ read more … Two Residents 14/06/22
Our service changed but the important things remain
A dedicated volunteer reflects on her long service at Citizens Advice.→ read more … Maureen Northmore 07/06/22
Jury service changed my thinking
Our Debt and Outreach Adviser reflects on her experience of an essential citizen responsibility.→ read more … – Ruma Parvin 07/06/22