News and ideas about things that matter to our clients, volunteers and the community. Things you may have missed about Citizens Advice at local and national level.
For over a year the ‘cost of living crisis’ has dominated in all media. It became so familiar that younger people gave it a nickname, the ‘cozzie livs’. 12/09/23 (4 mins)
Good outcomes for customers – that is now the Financial Conduct Authority’s aim in regulating banks and other service providers. People should expect to be treated well. 21/08/23 (4 mins)
At CAEE we depend on dedicated people who care about their community. Their time, skills and experience are our strength. I hope my answers to these questions are helpful and encourage you to apply. (3 mins)
Plans to close most ticket offices: it’s not hard to see why opposition has grown. (4 mins)
The week at Citizens Advice gave me valuable skills to use in the workplace. 20/07/23 (2 mins)
“The digital age offers so much in education, communication, entertainment, healthcare and more. But not everyone is included and without help their quality of life can really suffer.” 19/07/23 (3 mins)
Why government must commit to improving the energy efficiency of the nation’s homes. 11/07/23 (4 mins)
“Everyone should start life in their new home with decent floors. National and local campaigns for sensible improvements to social housing.”
Research & Campaigns Team 16/05/23 (4 mins)
I’d done my homework for the interview to be Chair of Citizens Advice Epsom and Ewell. Still, I surprised even myself at how little I knew and how much there was to learn. It’s been quite a rollercoaster! 3/05/23 (3 mins)
National and Local Citizens Advice colleagues last week took their charities’ cost of living campaigning to parliament. Financial distress has grown across the country along with a frightening rise in prices. 28/03/23 (3 mins)
“An occasion to highlight achievements and aims that matter to everyone. We’re pleased to support a global event whose ideals the women and men who run our charity are proud to share.”
Lisa Davis 10/03/23 → read more … (3 mins)
Nobel literature prizewinner Bob Dylan can certainly write a feeling. A few words in a famous
poem pop song* catch perfectly the kind of stress in many client experiences: When the wind is blowing in your face and the whole world is on your case….
Research and Campaigns Team 27/02/23 → read more … (3 mins)
William Shakespeare wasn’t wrong: When sorrows come, they come not single spies, but in battalions. Looking back at client experiences in 2022 we can confirm sorrows often DO arrive in numbers.
Research and Campaigns Team 22.02.23 → read more … (3 mins)
Next month’s Budget should reset Local Housing Allowance (LHA) to take account of rising private rents. Continuing the freeze risks causing a private rental debt crisis.”
Research & Campaigns Team 19/02/23 → read more .. (3 mins)
As a trusted reporter, Citizens Advice helps the public, government and business understand the causes of social problems and what to do about them.
Lisa Davis 10/02.23 → read more … (4 mins)
“CAEE has been an independent local charity since 1939. Nothing we do would be possible without local people or local funding.” – read more…
Louise Curd 14/12/22 (3 mins)
“The aim of all our client contacts is to help the person move forward with confidence. Mutual trust is essential.”→ read more ...
Karen Baird 08/12/22
New local and national research reveals problems facing low-income and indebted households wherever they are. → read more … Research Team 05/12/22
“Our clients often feel the world is against them. They need to know our core values are independence and impartiality, our sole aim to help them find a way forward.” → read more … Lisa Davis 01/12/22
“This year’s Black History Month theme is ‘Time for Change: Action Not Words’, an area I feel passionately about.” → read more … Lisa Davis 25/10/22
“When he first came to us he had spiralling rent, water and council tax debt. Appointments had always been challenging.”→ read more …Marian Anghileri 17/08/22
“With government and candidates for PM under pressure to do something, two newspaper columns about energy and economics strike a chord.” → read more … Research Team 11/08/22
Our publicity and fundraising manager explains the role of local pro-bono lawyers.→ read more … Louise Curd 29/06/22
“Clients are often great money managers – always on the lookout for bargains.”→ read more … Marian Anghileri 23/06/22
Heartening account of one family’s kindness to people displaced by war.→ read more … Two Residents 14/06/22
A dedicated volunteer reflects on her long service at Citizens Advice.→ read more … Maureen Northmore 07/06/22
Our Debt and Outreach Adviser reflects on her experience of an essential citizen responsibility.→ read more … – Ruma Parvin 07/06/22