Skip to content Skip to footer

Digital exclusion makes a wide range of problems worse

Finding computers and digital communication hard work is a problem in itself. When the whole world seems to live online, it’s easy to feel left-behind.

What’s worse is if you find essential tasks hard because firms or officialdom expect everyone to have online skills.

Everyday at Citizens Advice we see people facing this sort of problem.

Often we can lend a hand and help get the job done. But we’re also building a picture of local digital exclusion: the people involved, the problems they face and the organisations that ought to improve things.

In the coming weeks we’ll post stories showing the wide range of problems.

Our early conclusions are that they show:

  • all these clients find hard what most other people find fairly easy
  • many have a long-term health condition or disability
  • most have a phone and an email address, but at the same time…
  • have no confidence they can use internet successfully.


By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on the Citizens Advice Epsom & Ewell website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" then you are consenting to this.