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Training Officer

Job Title Training Officer
Location Epsom
Salary £23,000 – £25,000 (pro rata)
Hours per week Part time 15 hours/week (0.4 FTE) Thursday and Friday preferred – can be flexible
Type of contract 6 months fixed term

About Us   Citizens Advice Epsom & Ewell is a local charity that provides advice and information for anyone that lives works or studies in Epsom and Ewell.   Following the Covid-19 pandemic, the demand for our services is anticipated to increase significantly.  As a result we are undertaking a recruitment drive to ensure we have the Advisers available to meet this demand.  This fixed term role will assist the Training & Development Manager to run the recruitment drive and the in-house training programme required for the new volunteers.   We deliver our service through as many different channels as we can, to make sure we are accessible to everyone – this includes phone, video conferencing and email – especially since suspending our face to face operations at our main location in the Town Hall, Epsom due to Covid-19. The role can be undertaken flexibly as we are operating a hybrid system of remote working and in-office, for the foreseeable future.

About the Role   Working within the Aims and Principles of the Citizens Advice service, to assist the Training and Development Manager with the training and development of volunteers and staff within Citizens Advice Epsom & Ewell, and to help maintain quality of advice through casechecking.  

About You   To undertake this key role we are looking for a talented individual who is Citizens Advice qualified or equivalent, experienced across all advice areas, and has an ability to support volunteers and maintain motivation, deliver training modules, and plan and implement training programmes.   The successful candidate will need to be well-organised, able to prioritise their own work and the work of others, meet deadlines and manage a workload in a busy environment.

Application Pack:

Job Description and Person Specification
Guidance Notes
Citizens Advice Background
Application Form

Citizens Advice Epsom & Ewell values diversity and promotes equality. We encourage and welcome applications from all sections of the community. The bureau has a Quality Mark for Generalist Advice with Casework in Welfare Benefits, Debt and Adviceline.  We are a registered charity; registration number 1085779.  

Closing Date Monday 5th April
Interview Date Monday 12th April

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