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Training and Development Manager

Location Epsom
Salary £24,000 – £26,000 pro rata plus 3% employer pension contribution
Hours per week Part time 22.5 hours/week/ Job share considered
Type of contract Permanent

About Us

Citizens Advice Epsom & Ewell is a local charity that provides advice and information for anyone that lives works or studies in Epsom and Ewell.

We deliver our service through as many different channels as we can, to make sure we are accessible to everyone – this includes phone, video conferencing and email – especially since suspending our face to face operations at our main location in the Town Hall, Epsom due to Covid-19. The role can be undertaken flexibly as we are operating a hybrid system of remote working and in-office, for the foreseeable future.

About the Role

The role will report to the Advice Services Manager and lead on the training and Development of new volunteers and staff by:

  • Ensuring effective and relevant training and development is provided for all volunteers in Citizens Advice Epsom & Ewell.
  • Ensuring that all volunteers reach and maintain the level of competence required for their role as specified by Citizens Advice.
  • With the ASM ensure that the Quality standards set out by Citizens Advice are met through Case checking and providing feedback where required.
  • To deliver group training sessions.

About You

To undertake this key role we are looking for a talented individual who is Citizens Advice qualified or equivalent, experienced across all advice areas, and has an ability to support volunteers and maintain motivation, deliver training modules, and plan and implement training programmes.

The successful candidate will need to be well-organised, able to prioritise their own work and the work of others, meet deadlines and manage a workload in a busy environment


Job Pack
Application Form
Guidance Notes



Closing Date

Wednesday 20th October

Interview Date

Wednesday 27th October

Citizens Advice Epsom & Ewell values diversity and promotes equality. We encourage and welcome applications from all sections of the community. The bureau has a Quality Mark for Generalist Advice with Casework in Welfare Benefits, Debt and Adviceline.  We are a registered charity; registration number 1085779.

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