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Outreach Generalist Adviser

Job Title Outreach Generalist Adviser
Location The Old Town Hall, Epsom

(with outreach at locations within Epsom & Ewell)

Salary £23,000 – £25,000 FTE

plus 3% employer pension contribution

Hours per week Full time 37.5 hours/week

(Part time and Job share applications are also welcomed)

Type of contract Fixed Term (1 year)


About Us

 Citizens Advice Epsom & Ewell is a local charity that provides advice and information for anyone that lives works or studies in Epsom and Ewell.

We deliver our service through as many different channels as we can, to make sure we are accessible to everyone.  This includes face to face, phone, video conferencing, email and webchat. The role involves both office work and outreach and can be undertaken flexibly as we are operating a hybrid system of remote working and in-office, for the foreseeable future.

About the Role

 We are looking for a self-motivated individual who can work equally well as part of a team or on their own initiative to help us deliver a new outreach project across Epsom and Ewell

You will be delivering Information and Advice on a wide range of issues but primarily on Benefits, Debt and Housing across the community.

You will help promote the service to local stakeholders and partners.

You will have a good knowledge and understanding of advice giving, although this does not have to be within a Citizens Advice setting.  We will support the right person through Citizens Advice accredited training.

You will have the ability to support clients in a sensitive but empowering way to help them solve their problems, build resilience and prevent future issues.

Ideally, you’ll have experience of working with clients who present in crisis situations.

This is a great opportunity for someone looking to make a difference in people’s lives, supporting some of the most vulnerable people in society – helping them find a way forward.

About You


●       Proven ability to interview clients using sensitive listening and questioning skills to get to the root of issues and empower clients, whilst maintaining structure and control of meetings.

●       Understanding of the issues affecting society and their implications for the client and service provision.

●       Ability to research, analyse and interpret complex information, produce and present clear reports verbally and in writing.

●       Excellent communication skills both verbally and in writing.

●       Ability to work on your own initiative and monitor and maintain your own standards of work.

●       Ability to use telephony and IT systems to deliver services.

●       Basic knowledge of one or multiple enquiry areas (i.e. benefit, debt housing).

●       A commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics.

●       A good understanding of equality, diversity and inclusion.

●       Commitment to work within the aims, principles and policies of the Citizens Advice Service


●       Experience of working in an advice setting

●       Experience of working with vulnerable people

●       Knowledge of Citizens Advice enquiry areas


Application Form

Job Pack

Guidance Notes


We value diversity, promote equality and challenge discrimination.  We encourage and welcome applications from people of all backgrounds.  We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under-represented in our workforce.


Closing Date Monday 11th April  
Interview Date Wednesday 20th April


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