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Outreach Advisor

Salary: FTE £24,000

Location: Epsom

Hours per week: 7.5 hours/week (can be 1d/w or 2 half days, but must include Wed afternoon on outreach at the Ruxley Lane Foodbank)

Type of contract: To end March 2018 (but may extend if further funding)

Citizens Advice Epsom & Ewell provides advice to approx. three thousand local people each year who live, work or study in our borough. We now have an exciting opportunity to extend our advice services, and are looking for an advice worker to provide an outreach session on Wednesday afternoons at the Foodbank at Ruxley Lane.

These sessions will run when the Foodbank is open, offering information/advice on a number of topics including energy. The ideal candidate will be an Adviser with strong generalist advice skills, including a good knowledge of welfare benefits and experience of undertaking benefit checks. They will also have knowledge/experience on ways to maximise income, including how to save money on energy. The role could also be suited to an experienced Assessor who is willing to undertake additional training.

Good communications skills, both written and verbal are essential in the role, as is the ability to work independently in an outreach setting (an advice supervisor will be available by phone if required).

Citizens Advice Epsom & Ewell values diversity and promotes equality. We encourage and welcome applications from all sections of the community. The bureau has a Quality Mark for Generalist Advice with Casework in Welfare Benefits and Debt. Epsom and Ewell CAB is a registered charity (registration number 1085779).

Full details & an application pack can be downloaded using the links below, or by writing to Katie Gray on

Job Ad

Job Information Pack

Job Application Form

Closing Date: Tues 8th August 2017

Interview Date(s): Thurs 10th August – but we appreciate that we are in the holiday season and will adjust to accommodate wherever possible

Start Date: Early September 2017 (date to be agreed)

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