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Benefits & Money Advice Caseworker

Job Title Benefits & Money Advice Caseworker
Location The Old Town Hall, Epsom
Salary £26,000 – £29,000 FTE pro rata

plus 3% employer pension contribution

Hours per week 35 hours per week (Part time and job share applications are welcomed)
Type of contract Fixed term (3 years)
Closing Date 11th June 2023
Interview Date 27th June 2023


About Us

 Citizens Advice Epsom & Ewell is a local charity that provides advice and information for anyone that lives, works or studies in Epsom and Ewell.

We deliver our service through as many different channels as we can, to make sure we are accessible to everyone.  This includes face to face, phone, video conferencing, and email. The role is based in our Epsom office but there is the opportunity for some hybrid working.

About the Role

 We are looking for a self-motivated individual who can work equally well as part of a team or on their own initiative to help us deliver a new partnership project across Epsom and Ewell and surrounding areas funded by the National Lottery Community Fund.

You will be delivering Information and Advice on a wide range of issues but primarily on Benefits and Debt to improve the financial capability and resilience of clients needing support to manage their mental wellbeing.

You will help promote the service to local stakeholders and partners.

You will have a good knowledge and understanding of advice giving, although this does not have to be within a Citizens Advice setting.  We will support the right person through Citizens Advice accredited training.

You will have the ability to support clients in a sensitive but empowering way to help them solve their problems, build resilience and avoid future issues.

Ideally, you’ll have experience of working with clients who present in crisis situations.

This is a great opportunity for someone looking to make a difference in people’s lives, supporting some of the most vulnerable people in society – helping them find a way forward.


About You

●       Proven ability to deal sensitively with vulnerable clients to get to the root of issues and empower clients, whilst maintaining structure and control of meetings.

●       Proven ability to deal with benefit, housing and money advice related enquiries and casework.

●       Ability to cope with challenging situations, build rapport with clients in difficult circumstances and be able to challenge constructively.

●       Understanding of the issues affecting society and their implications for the client and service provision.

●       Ability to research, analyse and interpret complex information, record casework, produce and present clear reports verbally and in writing.

●       Excellent communication skills both verbally and in writing.

●       Ability to work on your own initiative and monitor and maintain your own standards of work.

●       Experience of using IT systems in the provision of advice and the preparation of reports and submissions.

●       A commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics.

●       A good understanding of equality, diversity and inclusion.

●       Commitment to work within the aims, principles and policies of the Citizens Advice Service


Job Pack

Application Form

Guidance Notes


We value diversity, promote equality and challenge discrimination.  We encourage and welcome applications from people of all backgrounds.  We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under-represented in our workforce.

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