Adviser

About Us

 Citizens Advice Epsom & Ewell is a local charity that provides advice and information for anyone that lives, works or studies in Epsom and Ewell.

We deliver our service through as many different channels as we can, to make sure we are accessible to everyone.  This includes face to face, phone, video conferencing, and email. The role is based in our Epsom office.

About the Role

 This post will provide advice via a number of different channels including telephone, outreach and appointments, where needed. It is the main point of access for clients and provides a first response on the full range of advice issues including benefits, debt, housing, family and employment.  This adviser role offers great variety, providing holistic advice answering queries and supplementing existing advice, empowering clients to understand and assert their rights.

We are looking for a self-motivated, enthusiastic and organised team player.  No experience working in the charity sector is needed but the successful candidate will have a keen interest in helping people in need no matter what their background. You will have effective communication skills and an ability to work pro-actively, both individually and within a team, along with being able to demonstrate effective computer literacy.

This is a great opportunity for someone looking to make a difference in people’s lives, supporting some of the most vulnerable people in society and helping them to find a way forward.

Essential Criteria

1. Proven ability to interview clients using sensitive listening and questioning skills to get to the root of issues and empower clients, whilst maintaining structure and control of meetings
2. Ability to research, analyse and interpret complex information and produce and present clear reports verbally and in writing
3. Able to plan effectively and realistically, prioritise and manage own workload in a busy environment and work accurately to deadlines
4. Ability to understand statistics and check accuracy of calculations
5. Strong IT skills and ability to use Microsoft Office/Google including Excel
6. Ability to communicate effectively verbally and in writing
7. Experience of and an ability to deal with clients in a calm, respectful and effective manner.
8. A commitment to continuous professional development, including a willingness to develop knowledge and skills to carry out the role.
9. An understanding of, and commitment to, the aims, principles and policies of the Citizens Advice Service and the positive value of diversity

 Desirable Criteria 

1. Basic knowledge of one or multiple enquiry areas (ie benefits, debt,
   housing, employment, family and immigration)
2. Experience of working or volunteering at Citizens Advice

Job Pack

Guidance notes

Application form

We value diversity, promote equality and challenge discrimination.  We encourage and welcome applications from people of all backgrounds.  We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under-represented in our workforce.