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Advice Session Supervisor

Job Title Advice Session Supervisor
Location The Old Town Hall, Epsom
Salary £28,000 FTE (pro rata)

plus 5% employer pension contribution

Hours per week 30 hours/week (0.8 FTE)

Part time or Job share applications welcomed

Type of contract Permanent
Closing Date 1 July 2024
Interview Dates 10 July 2024

About the Role


 We are looking for a self-motivated individual with proven ability of managing and supervising a team.  You will have recent relevant experience of working in a local Citizens Advice or similar advice organisation, and be able to demonstrate a good knowledge and understanding of the issues facing local communities.

This role involves the supervision of advice sessions, providing guidance and assistance to those working in our Epsom office as well as to staff working from home or in outreach locations.

The post is responsible for ensuring the smooth running of the day to day service and the implementation of consistent processes to maintain quality standards.

In addition you will manage volunteer advice staff and work closely with the Training team to support their training and development.

This is a great opportunity for someone looking to make a difference in people’s lives, supporting some of the most vulnerable people in society and helping them to find a way forward.


About You

 Ø  Highly motivated with proven ability of managing and supervising others including the ability to develop and motivate staff as well as give and receive feedback objectively and sensitively.

Ø  Recent relevant experience of working in a local Citizens Advice or similar advice setting.

Ø  Ability to plan and manage your own work and the work of others in a pressured environment, including: setting priorities; meeting deadlines; and monitoring performance

Ø  Flexibility and willingness to work as part of a team including advice work if required.

Ø  Ability to identify ongoing training needs and deliver appropriate support to ensure high quality of service.

Ø  Ability to communicate effectively both verbally and in writing.

Ø  Proficient in the use of IT systems, including office, case management and benefit calculation systems.

Ø  Commitment to work within the aims, principles and policies of the Citizens Advice service, demonstrating an understanding of issues affecting society and the implications on our clients and service.


Application Pack

Application Form

Guidance Notes


We value diversity, promote equality and challenge discrimination.  We encourage and welcome applications from people of all backgrounds.  We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under-represented in our workforce.

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