Skip to content Skip to footer

Internal Communications volunteer

Internal Communications volunteer

We are expanding our publicity team to enable a focus on internal communications.  We want to ensure our staff, volunteers and trustees are kept informed about our work and activities.  We also want to ensure they are kept motivated thus enabling them to effectively support our work.


What will you do?


Working with our Publicity Manager, you will:


  • complete an introduction to Citizens Advice and training for your role
  • help establish an internal communications strategy
  • ensure CAEE activities are successfully communicated to staff, volunteers and trustees. This will include developments in our advice work, enabling involvement in our research & campaigns work, promoting fundraising activities, raising awareness of training opportunities and ensuring an understanding of our overall strategy
  • plan, edit and write content for various internal communications channels
  • support our CEO and trustees in their internal communications including through staff presentations
  • ensure internal communications are consistent across the organisation and also with external messaging


What’s in it for you?


  • make a real difference to people’s lives
  • learn about a range of areas such as benefits, debt and housing, and how problems in these areas can affect clients
  • build on valuable skills such as communication, research, campaigns, and how to engage with a range of audiences
  • increase your employability
  • have a positive impact in your community

And we’ll reimburse expenses too.



What skills do you need to have?

You do not need specific qualifications for this role but you will need to:

  • have good writing, editing and proofreading skills
  • have good speaking skills and be confident in public speaking
  • be friendly and approachable
  • be non-judgmental and respect views, values and cultures that are different to your own
  • have good IT skills including use of social media
  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
  • be willing to undertake training in your role

Journalistic ability and/or marketing skills would be an advantage as would experience in internal and/or external communications.


How much time do you need to give?

We are looking for volunteers able to commit a few hours every week.  But we can be flexible about the time spent and how often you volunteer so please come and talk to us.


Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.


If you are interested in becoming a communications volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.


How to apply

If you are interested in volunteering you can Apply Online, or you can Download the Application Form, fill it in, and send a printed copy to Citizens Advice Epsom & Ewell, The Old Town Hall, The Parade, Epsom, KT18 5AG.


If you would like to have a chat about things before applying, you can express your interest online and we will get back to you by phone or email.



By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on the Citizens Advice Epsom & Ewell website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" then you are consenting to this.