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Communications/Admin volunteer – Publicity & Fundraising team

We have a busy publicity & fundraising team which works hard to promote the services that CAEE offers to the local community.  As this work expands, we are recruiting a communications/admin volunteer to support the team’s work.

What will you do?

Working with our Publicity & Fundraising Manager, you will:

  • complete an introduction to Citizens Advice and training for your role
  • manage meetings, including arranging meetings, attending to take minutes, circulating papers and monitoring follow up actions
  • help organise events
  • ensure publicity materials (leaflets, flyers, posters) are kept up to date and accessible for the wider CAEE team and our clients
  • distribute publicity materials around the local area
  • help keep our internal publicity and fundraising records up to date
  • assist in maintaining our contacts database
  • generally support the publicity team to ensure CAEE publicity activities are well organised
  • you may be asked to support the admin work of the wider CAEE office

 What’s in it for you?

 make a real difference to people’s lives

  • learn about a range of areas such as benefits, debt and housing, and how problems in these areas can affect clients
  • build on valuable skills such as communication, research, campaigns, and how to engage with a range of audiences
  • increase your employability
  • have a positive impact in your community

And we’ll reimburse expenses too.

What skills do you need to have?

You do not need specific qualifications for this role but you will need to:

  • have good writing, editing and proofreading skills
  • have good speaking skills and be confident in public speaking
  • be friendly and approachable
  • be well organised and able to keep information confidential
  • be non-judgmental and respect views, values and cultures that are different to your own
  • have good IT skills including use of social media
  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
  • be willing to undertake training in your role
  • experience using platforms such as canva, mailchimp and surveymonkey would be useful but not essential as training can be provided

How much time do you need to give?

We are looking for volunteers able to commit a few hours every week.  But we can be flexible about the time spent and how often you volunteer so please come and talk to us.   Although some work can be done remotely this is primarily a position based in our office in Epsom.

 Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.

If you are interested in becoming a volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.

How to apply

If you are interested in volunteering you can Apply Online, or you can Download the Application Form, fill it in, and send a printed copy to Louise Curd, Citizens Advice Epsom & Ewell, The Old Town Hall, The Parade, Epsom, KT18 5AG.


If you would like to have a chat about things before applying, you can express your interest online and we will get back to you by phone or email.

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