What we learned on our work experience week at CAEE
"The week at Citizens Advice gave me valuable skills to use in the workplace." Caitlin and Sofia.
CAEE Blog
News and ideas about things that matter to our clients, volunteers and the community. Volunteers, trustees, staff and guests have their say.
Making sure all have online access
The digital age offers so much in education, communication, entertainment, healthcare and more. Unfortunately not everyone is included and without help their quality of life can really suffer.
Alison Kelly is a Volunteer Digital Support Officer at Citizens Advice Epsom & Ewell.
‘Home Advantage’ makes clear case for investment in energy efficiency
Why government must commit to improving the energy efficiency of the nation's homes. Research & Campaigns Team (3 minutes)
Improving life for housing association tenants – with decent floors
Typically people move into empty housing association property without carpets.
My first 100 days as Chair – quite a rollercoaster!
I’d done my homework for the interview to be Chair of Citizens Advice Epsom and Ewell. Still, I surprised even myself at how little I knew and how much there was to learn. It’s been quite a rollercoaster!
Yvette Ball is Chair at Citizens Advice Epsom & Ewell.
Cost of living campaigning at Westminster
National and Local Citizens Advice colleagues last week took their charities’ cost of living campaigning to parliament. Financial distress has grown across the country along with a frightening rise in the cost of living.
Louise Curd is Publicity and Fundraising Manager at Citizens Advice Epsom & Ewell.
International Women’s Day 2023: a powerful global event
“An occasion to highlight achievements and aims that matter to everyone. We’re pleased to support a global event whose ideals the women and men who run our charity are proud to share.”
Lisa Davis is Chief Executive at Citizens Advice Epsom & Ewell.
Looking back: client experiences in 2022 (2)
Our review of the client stories we told in 2022 showed us individuals or families all facing complex intersecting problems.
Looking back: client experiences in 2022 (1)
New Blog. In 2022 our advisers helped clients with thousands of problems. Sadly they didn't come 'single spies'.
Freeze on Local Housing Allowance risks private rent debt crisis
Next month’s Budget should reset Local Housing Allowance (LHA) to take account of rising private rents. Continuing the freeze risks causing a private rental debt crisis.
CAEE Research & Campaigns Team (3 minutes)
The ‘other’ social value of Citizens Advice: as a trusted reporter. Lisa Davis.
Our free, open-to-all service depends on local people and local funding. Louise Curd.
Clients can be totally confident we will never judge them. Karen Baird.
“The aim of all our client contacts is to help the person move forward with confidence. Mutual trust is essential.”
Things you may have missed about us – Number 2. (3 minutes)
Households need crisis support in face of ‘desperate choices’. Research & Campaigns Team.
New local and national research reveals problems facing low-income and indebted households wherever they are.
Cost of living problems: why truly independent advice is so important. Lisa Davis.
Our clients often feel the world is against them. They need to know our core values are independence and impartiality, our sole aim to help them find a way forward.
Things you may not know about us – Number 1.(2 minutes)
Citizens Advice is calling on government to protect most vulnerable
We're building up our service here and helping the CA campaign to protect the vulnerable everywhere.
What Black History Month Means To Me …
"This year’s Black History Month theme is ‘Time for Change: Action Not Words’, an area I feel passionately about."
Meet Tom. With our support he’s changing his life for the better.
"When he first came to us he had spiralling rent, water and council tax debt. Appointments had always been challenging."
The Times for energy efficiency: if not now, when?
"With government and candidates for PM under pressure to do something, two newspaper columns about energy and economics strike a chord. "
Urgent need for legal volunteers to improve access to justice: Louise Curd
Our publicity and fundraising manager explains the role of local pro-bono lawyers.
Cost of living is cause of significant extra anxiety: Marian Anghileri
"Clients are often great money managers – always on the lookout for bargains."
Ukraine, a warm welcome in Epsom: Two Residents.
Heartening account of one family's kindness to people displaced by war.
Our service changed but the important things remain: Maureen Northmore
A dedicated volunteer reflects on her long service at Citizens Advice.
Jury service changed my thinking: Ruma Parvin
Our Debt and Outreach Adviser reflects on her experience of an essential citizen responsibility.