As the summer holidays continue, our focus on key issues affecting our community has not taken a break. The right to a safe, secure and affordable home remains our top priority. (3 minutes)
Victoria Wan is a Research & Campaigns Volunteer at Citizens Advice Epsom & Ewell.
Priced out. It's now harder and harder to find an affordable private rental in our community.
Tenants can pay the real cost of inaction in their health and finances.
Soaring water bills are now among the biggest headaches for individuals and families living on low incomes.
A good day at the office for CAEE volunteers is busy but full of variety and always worthwhile.
Pippa: My rewarding experience: working with inspiring people, helping with a diverse array of issues and queries.
Standing up for others: Jane’s studies reinforced her desire to work in a field that supports people.
Barnaby's decision to join CAEE as a volunteer trustee came from his years of experience in the charity sector.
Sue: 'Having worked with multi-national companies and wealthy clients volunteering at CAEE has been eye-opening.'
‘Something clicked' when Vicki saw that advisers need many skills she had used in her career as an HR specialist.
Volunteers’ Week 2025 is a UK celebration of volunteering and chance to thank our local volunteers for their massive contribution.
How better social tariffs across essential services could significantly reduce poverty.
In a new blog our Chief Executive reports a call by the Legal Services Consumer Panel for better access to justice.
Navigating the energy landscape can be challenging.. The Priority Services Register is a vital support tool..
CAEE is reaching out to the community to help residents manage energy efficiently in the home.
An unexpectedly high bill can be a big energy shock. But what if it’s months or years out of date and might even be someone else’s responsibility?
More households struggle with higher winter-to-spring energy bills.
Post #2 in our Navigating Energy Challenges series
In a confusing world it’s no surprise if problems trip up families and spoil lives.
By CAEE Research and Campaigns Team. (3 minutes)
Carbon monoxide, is a cause of growing concern among fire safety experts.
Navigating Energy Challenges, launched today, will address the topics that press most heavily on clients. To improve understanding of a core living standards issue our new public information series aims to inform both clients and decision-makers.
By Victoria Wan, Research & Campaigns volunteer at Citizens Advice Epsom & Ewell. (3 minutes)
For Student Volunteering Week we asked two student volunteers why they chose Citizens Advice.
Transition to eVisas - a positive change in immigration documentation as we enter 2025.
A momentous year spent highlighting necessary improvements to clients' lives.
Along with CA Mole Valley colleagues, we were pleased to meet Helen Maguire MP, our new representative at Westminster. It was a great opportunity to talk about how we can work together for the benefit of local people.
Lisa Davis is CEO at Citizens Advice Epsom & Ewell (2 minutes)
Poor communication in public services leaves many older clients facing confusion and financial distress.
Those eligible for support will be on benefits, live in a low-income household or need crisis support.
Barriers to benefits. At Citizens Advice Epsom and Ewell, we see vulnerable clients every day facing significant obstacles when applying for the support they really need.
Most people get what CAEE volunteer advisers do but what about our volunteer trustees?
E&E has one of the highest proportions of homeless families in England. Housing policy needs urgent reform.
The Budget. Two cheers for people under pressure: household support, more help with debt repayment.
'Experts downbeat' wasn't what we were hoping for the least well-off.
Colleagues Anna and Victoria update stakeholders on value of the local Household Support Fund.
Changes to Winter Fuel Payments mean many people are worrying about heating their homes.
Like good King Wenceslas will you help fuel-poor families this winter?
Autumn: fruitfulness for policy research. Not so mellow for clients. A campaigns update.
At CAEE we try to represent the spirit of the community in our advice *and* our campaigns for necessary change.
The rules for Winter Fuel Payments have changed. You may need to claim Pension Credit to qualify.
The community service at the heart of Epsom & Ewell celebrates 85 years supporting local people. Press release.
A campaign promoting trusted online help for young people facing new rights and responsibilities.
Private renters’ costs are going ‘Through the Roof’. And it's not just the rent.
It’s no secret that there’s a continuing housing crisis in the UK. And anyone who hasn’t noticed a shortage of decent accommodation affecting young people hasn’t been paying attention.
Ollie Smith is a communications and research volunteer at Citizens Advice Epsom & Ewell. (4 minutes)
A new local focus on issues affecting clients and citizens now.
Persistent cash use in our digital world sends a message: many are still missing out on digital innovation.
Data Insights July. Our public affairs colleagues produced strong evidence for providing immediate help.
Citizens Advice data on living standards has become central to the public debate in recent months.
Since June our Household Support Fund has helped 90 local families. FAQs.
School uniforms. In her new blog Anna Tickle writes about an important cost approaching with the new school year.
Families across the country 'living on empty’ has not been an election issue.
Finally, there's more debate about issues impacting many people we help. Not, unfortunately, from politicians.
Rob Geleit reflects on charity work he and his colleagues undertook during his year as Mayor. Guest Blog. Councillor Rob Geleit represents Court Ward on Epsom & Ewell Borough Council and was Mayor in 2023-24. (3-minute read)
The Household Support Fund is now available by application to Citizens Advice Epsom & Ewell.
Opening Volunteers' Week we recommended friends listen to Michael Mosley. Then came the terrible news.
This election should be about Living Standards but Swifties may see Eras! 🎵
Why living standards must be properly debated. And our first priorities for the new government.
Jane Sheils introduces Volunteers' Week, 3-9 June, and meets new and long-serving members of Team CAEE.
In Volunteers' Week we celebrate the dedicated people making our service possible: CAEE Receptionist Bob..
In Volunteers' Week we celebrate the dedicated people who make our service possible: CAEE Volunteer Trainee Assessor Fiona.
In Volunteers' Week we celebrate the dedicated people who make our service possible: CAEE Volunteer Trustee Simon.
Volunteers' Week celebrates the dedicated people making our service possible: CAEE Trainee Adviser Ellie
The new Household Support Fund runs April to September. That will not be enough.
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