Marian Anghileri has been reading a new report from our friends at StepChange debt charity. Their research reminds us that empathy and support tailored to the individual’s situation and capability are critical in helping neurodivergent people.
Marian is a specialist debt and money adviser at Citizens Advice Epsom & Ewell. (3 minutes)
Now at last we know. For months we have been wondering what would or wouldn’t find its way into the chancellor’s Autumn Budget. Lisa Davis shares first thoughts on implications of the government’s latest finance statement for local CAEE clients.
Lisa is Chief Executive at Citizens Advice Epsom and Ewell (3 minutes)
So, we finally have the government’s decision about new Unitary Authorities (UAs) for Surrey. Yvette Ball on changes with important implications for CAEE stakeholders and communities across the county.
Yvette is Chair of the Trustees Board at Citizens Advice Epsom & Ewell. (2 minutes)
From school head to outreach post – my first few weeks.
Marie provides a CAEE outreach service at the Advice Café at St Barnabas Church in Epsom every Friday morning and all day on the second Friday every month. (3 min)
Simon Culhane was ‘deeply impressed’ on hearing CAEE Assessor win the trust and confidence of a particularly vulnerable client. Helping such unhappy people is the true value of Citizens Advice in our community.
Simon Culhane is a trustee at Citizens Advice Epsom & Ewell (2 minutes)
There’s a lot happening right now in the world of Local Citizens Advice with both fresh and ever-present challenges,. Yvette Ball reports a busy meeting as the team plots the route to a secure new future.
Yvette Ball is Chair of the Trustees Board at Citizens Advice Epsom & Ewell. (2 minutes)
As Citizens Advice Epsom & Ewell (CAEE) published its Annual Report 2024/25 following its AGM this week, the Board of Trustees looked back on a busy year with increased funding allowing CAEE to help more people in the community. In total, CAEE helped 3,619 people in the Epsom & Ewell borough, addressing 10,625 issues.
Welcome back as the new school year begins. Throughout the summer, our focus on housing has revealed a system failing local people on multiple fronts.
Are you struggling to buy school uniforms for your children? Has the car you need to get to work broken down? If you live in the borough of Epsom & Ewell contact Citizens Advice Epsom & Ewell (CAEE) who can help.
As the summer holidays continue, our focus on key issues affecting our community has not taken a break. The right to a safe, secure and affordable home remains our top priority. (3 minutes)
Victoria Wan is a Research & Campaigns Volunteer at Citizens Advice Epsom & Ewell.
Priced out. It's now harder and harder to find an affordable private rental in our community.
Tenants can pay the real cost of inaction in their health and finances.
Soaring water bills are now among the biggest headaches for individuals and families living on low incomes.
A good day at the office for CAEE volunteers is busy but full of variety and always worthwhile.
Pippa: My rewarding experience: working with inspiring people, helping with a diverse array of issues and queries.
Standing up for others: Jane’s studies reinforced her desire to work in a field that supports people.
Barnaby's decision to join CAEE as a volunteer trustee came from his years of experience in the charity sector.
Sue: 'Having worked with multi-national companies and wealthy clients volunteering at CAEE has been eye-opening.'
‘Something clicked' when Vicki saw that advisers need many skills she had used in her career as an HR specialist.
Volunteers’ Week 2025 is a UK celebration of volunteering and chance to thank our local volunteers for their massive contribution.
How better social tariffs across essential services could significantly reduce poverty.
In a new blog our Chief Executive reports a call by the Legal Services Consumer Panel for better access to justice.
Navigating the energy landscape can be challenging.. The Priority Services Register is a vital support tool..
CAEE is reaching out to the community to help residents manage energy efficiently in the home.
An unexpectedly high bill can be a big energy shock. But what if it’s months or years out of date and might even be someone else’s responsibility?
More households struggle with higher winter-to-spring energy bills.
Post #2 in our Navigating Energy Challenges series
In a confusing world it’s no surprise if problems trip up families and spoil lives.
By CAEE Research and Campaigns Team. (3 minutes)
Carbon monoxide, is a cause of growing concern among fire safety experts.
Navigating Energy Challenges, launched today, will address the topics that press most heavily on clients. To improve understanding of a core living standards issue our new public information series aims to inform both clients and decision-makers.
By Victoria Wan, Research & Campaigns volunteer at Citizens Advice Epsom & Ewell. (3 minutes)
For Student Volunteering Week we asked two student volunteers why they chose Citizens Advice.
Transition to eVisas - a positive change in immigration documentation as we enter 2025.
A momentous year spent highlighting necessary improvements to clients' lives.
Along with CA Mole Valley colleagues, we were pleased to meet Helen Maguire MP, our new representative at Westminster. It was a great opportunity to talk about how we can work together for the benefit of local people.
Lisa Davis is CEO at Citizens Advice Epsom & Ewell (2 minutes)
Poor communication in public services leaves many older clients facing confusion and financial distress.
Those eligible for support will be on benefits, live in a low-income household or need crisis support.
Barriers to benefits. At Citizens Advice Epsom and Ewell, we see vulnerable clients every day facing significant obstacles when applying for the support they really need.
Most people get what CAEE volunteer advisers do but what about our volunteer trustees?
E&E has one of the highest proportions of homeless families in England. Housing policy needs urgent reform.
The Budget. Two cheers for people under pressure: household support, more help with debt repayment.
'Experts downbeat' wasn't what we were hoping for the least well-off.
Colleagues Anna and Victoria update stakeholders on value of the local Household Support Fund.
Changes to Winter Fuel Payments mean many people are worrying about heating their homes.
Like good King Wenceslas will you help fuel-poor families this winter?
Autumn: fruitfulness for policy research. Not so mellow for clients. A campaigns update.
At CAEE we try to represent the spirit of the community in our advice *and* our campaigns for necessary change.
The rules for Winter Fuel Payments have changed. You may need to claim Pension Credit to qualify.
The community service at the heart of Epsom & Ewell celebrates 85 years supporting local people. Press release.
A campaign promoting trusted online help for young people facing new rights and responsibilities.
Private renters’ costs are going ‘Through the Roof’. And it's not just the rent.
It’s no secret that there’s a continuing housing crisis in the UK. And anyone who hasn’t noticed a shortage of decent accommodation affecting young people hasn’t been paying attention.
Ollie Smith is a communications and research volunteer at Citizens Advice Epsom & Ewell. (4 minutes)
A new local focus on issues affecting clients and citizens now.
Persistent cash use in our digital world sends a message: many are still missing out on digital innovation.
Data Insights July. Our public affairs colleagues produced strong evidence for providing immediate help.
Citizens Advice data on living standards has become central to the public debate in recent months.
Since June our Household Support Fund has helped 90 local families. FAQs.
School uniforms. In her new blog Anna Tickle writes about an important cost approaching with the new school year.
Families across the country 'living on empty’ has not been an election issue.
Finally, there's more debate about issues impacting many people we help. Not, unfortunately, from politicians.
Rob Geleit reflects on charity work he and his colleagues undertook during his year as Mayor. Guest Blog. Councillor Rob Geleit represents Court Ward on Epsom & Ewell Borough Council and was Mayor in 2023-24. (3-minute read)
The Household Support Fund is now available by application to Citizens Advice Epsom & Ewell.
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