Clients can be totally confident we will never judge them. Karen Baird.
“The aim of all our client contacts is to help the person move forward with confidence. Mutual trust is essential.”
Things you may have missed about us – Number 2. (3 minutes)
CAEE Blog
News and ideas about things that matter to our clients, volunteers and the community. Volunteers, trustees, staff and guests have their say.
Households need crisis support in face of ‘desperate choices’. Research & Campaigns Team.
New local and national research reveals problems facing low-income and indebted households wherever they are.
Cost of living problems: why truly independent advice is so important. Lisa Davis.
Our clients often feel the world is against them. They need to know our core values are independence and impartiality, our sole aim to help them find a way forward.
Things you may not know about us – Number 1.(2 minutes)
Citizens Advice is calling on government to protect most vulnerable
We're building up our service here and helping the CA campaign to protect the vulnerable everywhere.
What Black History Month Means To Me …
"This year’s Black History Month theme is ‘Time for Change: Action Not Words’, an area I feel passionately about."
Meet Tom. With our support he’s changing his life for the better.
"When he first came to us he had spiralling rent, water and council tax debt. Appointments had always been challenging."
The Times for energy efficiency: if not now, when?
"With government and candidates for PM under pressure to do something, two newspaper columns about energy and economics strike a chord. "
Urgent need for legal volunteers to improve access to justice: Louise Curd
Our publicity and fundraising manager explains the role of local pro-bono lawyers.
Cost of living is cause of significant extra anxiety: Marian Anghileri
"Clients are often great money managers – always on the lookout for bargains."
Ukraine, a warm welcome in Epsom: Two Residents.
Heartening account of one family's kindness to people displaced by war.
Our service changed but the important things remain: Maureen Northmore
A dedicated volunteer reflects on her long service at Citizens Advice.
Jury service changed my thinking: Ruma Parvin
Our Debt and Outreach Adviser reflects on her experience of an essential citizen responsibility.