Skip to content Skip to footer

Migration to Universal Credit from Legacy Benefits

Are you receiving any of the following benefits?

  • Housing Benefit,
  • income-related Employment and Support Allowance (ESA),
  • income-based Jobseeker’s Allowance (JSA),
  • Child Tax Credits (CTC),
  • Working Tax Credits (WTC) and
  • Income Support

 You will soon receive a notice from DWP about migrating your benefits on to Universal Credit.  Please contact us immediately you receive this notice for free confidential advice about your benefits. We can help ensure you are moved across to the new system properly and are claiming everything to which you are entitled.

From 9 February, DWP will start contacting all those in Surrey who are in receipt of legacy benefits in order to migrate them over to Universal Credit.  Recipients have three months to apply and failure to do so will result in automatic stopping of benefits and could have other impacts such as loss of transitional arrangements.

Those receiving Universal Credit which amounts to less than their previous benefits may be entitled to a top-up payment called Transitional Protection. Get in touch with us for advice.

If you are aware of anyone impacted or worried by the UC migration please ask them to contact us by:

Calling our Adviceline on 0808 278 7963,
Attending one of our drop in sessions on Mondays and Tuesdays (10am-1pm) and Thursdays (10am-3pm), or
Messaging us via our website.

All our advice is free and confidential.

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on the Citizens Advice Epsom & Ewell website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" then you are consenting to this.