Advice First Aid

There are many people who just need to know where to look for information or which organisation to contact, but there are also those who need more help and assistance with their problems. Quite often the most vulnerable people in our community don’t know where to get quality advice or lack the confidence to access it.

Advice First Aid (AFA) is a proactive initiative aimed at training frontline workers and volunteers from other charities and organisations to become ‘advice first aiders’. These trusted people within our communities are then better able to identify and support those most in need of advice services.

What’s an Advice First Aider?

Advice First Aiders serve as a critical link, connecting people in local communities with advice and the essential support services necessary to improve their situations.
Advice First Aiders don’t give advice themselves, but by asking the right questions they’re able to identify relevant information, signpost to appropriate organisations, and know when to refer more urgent or complex advice cases to our qualified advisers and caseworkers. They then log the AFA interaction online.

How Advice First Aid helps

Advice First Aid focuses strongly on marginalised or vulnerable groups as we know they are less likely to access advice when it’s needed e.g. young people or people with learning difficulties, carers, LGBTQIA+, ethnic minorities, displaced people, and older or isolated people.
Beyond advice and crisis intervention, Advice First Aid also enables us to identify and take action to address the root causes of problems facing people in our area, through our policy and advocacy work.

Advice First Aid training

Our Advice First Aid training enables people in non-advice roles to gain the skills to become an advice first aider, it comprises a short study pack and a half-day workshop, covering:

When completed each participant receives a certificate and access to our Advice First Aid resources and recording area.

Find out more or get involved… drop us an email