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Our work with clients gives us a wealth of real time evidence about local problems. This enables us to spot harmful policies or practice, help organisations improve their service and support campaigns to influence national government.

We work in Epsom & Ewell with Surrey colleagues and with national Citizens Advice. We take the greatest care to make sure these activities never jeopardise client confidentiality.

Local Campaigns 2022

Cost of Living

Official figures show the cost of living rising faster than at any time in living memory. Difficult times for more of us, even in prosperous areas. In partnership with CA network.

Digital Exclusion

People who can’t easily use the internet for household tasks face a range of problems. In partnership with local organisations potentially Surrey-wide.

Financial Literacy

The need to raise understanding about money. Includes our project to help local 16-18 year olds prepare for adult financial decisions. In partnership with local schools. With generous support from Epsom & Ewell Borough Councillors.

Scams Awareness

Aiming to prevent people from becoming victims by highlighting new scams and promoting constant vigilance. In partnership with CA network and Trading Standards.

Local Campaign News Archive 

National Campaign News

If you would like to know more about how you can get involved in our campaign work, please visit our Volunteering Page. We have an enthusiastic team which needs a range of diverse but complimentary skills – including deep data analysis, in-depth client interviews, local and internet-based research, investigative interviews with businesses and organisations.

National Campaigning

Over the years Citizens Advice has campaigned on a range of different issues in order to improve the policies and services that affect our clients. Here in Epsom & Ewell, we have played a part in making these achievable, and here are just a handful of the campaigns we are most proud of. More details of national Citizens Advice campaigning successes can be found on the national website

Employment and Support Allowance

What was the problem?

Ill and disabled people were being let down by Employment and Support Allowance (ESA) – the benefit that is intended to support people while they are too ill for work. Many people were facing charges for the medical evidence they needed to support their claim, enduring poor customer service and low-quality decision making, and then being left without any financial support if they decided to challenge poor decisions made as a result of this flawed process.

What happened?

Now, if an ill or disabled person needs to apply for ESA, changes to the form they fill in and the guidance provided around medical evidence should help them get the supporting information they need – for free. The Department for Work and Pensions and a new assessment provider have committed to further training and support to improve the assessment experience and decision making, so claimants should have a better experience and more decisions should be right first time.

How did we support this locally?

Find out more about the Make ESA fit for work campaign.

Payday loans

What was the problem?

Payday loan companies were not treating their customers fairly. The payday loan industry was breaking its promise to clean up its behaviour. We called for payday lenders to be properly regulated and to stop irresponsible advertising.

What happened?

From 1 April 2014, the Financial Conduct Authority introduced tough new rules on payday lenders. More about our payday loans campaign.

Universal credit

What was the problem?

We were concerned that low income families on universal credit were likely to see support for childcare costs decrease from a maximum of 95 per cent to 70 per cent. This would mean that most low waged parents with young children wouldn’t be better off in work.

What happened?

The Government announced it would implement one of our key recommendations to increase the support available for childcare costs from 70 per cent to 85 per cent. More about our universal credit campaign.

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